Airport Operations Chief - BOS

AIR CANADA; Quebec; On-site; CAD 90,000 - 120,000; Full time

Job summary

Air Canada is seeking an Airport Operations Chief to lead daily, complex airport activities, overseeing station operations, ramp and tarmac operations, baggage services, and terminal operations, while coaching frontline staff to deliver exceptional customer experiences. You will supervise unionized personnel and third-party providers, ensuring safety and punctuality across operations.

You must be adaptable, energetic, and ready to work 24/7, including weekends and holidays, with a focus on

Qualifications

• High school diploma, minimum, or equivalent experience in an operational environment.
• At least two years of experience in a leadership position, or equivalent experience in an operational environment.
• Valid driver's license and ability to obtain SIDA identification with ramp vehicle operating permit.
• Hold a valid passport for travel (including international trips lasting more than one day), as needed.
• Ability to obtain airport-specific badges and seals (Security and USCBP clearances required).
• Ability to work flexible hours in permanently open airport facilities (24 hours), including weekends and holidays.
• Ability to walk long distances, stand for long periods, and lift at least 23 kg (50 lbs).
• Strong leadership and team management skills, and ability to inspire, coach, and empower employees.

Responsibilities

• Direct and oversee daily complex airport operations activities with care and class.
• Represent the Air Canada brand and embody the Company's vision for customer service excellence.
• Get to know our internal and external customers to be able to anticipate their needs and deliver on our promise.
• Take charge of customers in difficult situations.
• Establish and maintain trusting relationships. Foster employee development and empowerment by coaching and supporting the team to bring out their best.
• Collaborate in the direction and supervision of unionized personnel and third-party service providers, and encourage employees to be accountable for their actions while respecting collective agreements and company standards.
• Monitor and ensure punctuality by supervising operational processes and procedures and collaborating with team members to manage and resolve delays or issues, while supporting our safety-first culture.
• Quickly manage and resolve operational disruptions, emergencies, and customer concerns.
• Ensure daily compliance with safety protocols and Standard Operating Procedures (SOPs), thereby fostering a culture of "Safety First, Always".
• Conduct thorough, prompt, and accurate incident investigations and reporting.
• Manage various administrative activities to support airport operations including maintaining accurate records, preparing required documents, and drafting reports, while ensuring compliance with Company policies and procedures.
• Be available to work in different airport sectors as needed, and demonstrate flexibility and adaptability to meet changing operational needs.
• The position requires working both indoors and outdoors to meet operational needs, regardless of weather conditions.
• 24/7 airport operations will require shift work, including weekends and holidays.

Skills

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Belonging to Air Canada is about belonging to a Canadian icon, Air Canada recently voted Best Airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport. As an Airport Operations Chief, you will play a key leadership role in bringing to life our ambition to be recognized in everything we do as one of the top 10 airlines in the world. Your priority will be to ensure that our airline meets or exceeds customer expectations regarding their experience with us. By dedicating yourself to customer service excellence and striving to warmly welcome our customers, you will help create a safe, positive, and supportive environment and be able to anticipate and meet our customers' needs, while proactively and empathetically coaching our team.

The Airport Operations Chief position will offer the opportunity to work in various areas, including station operations, ramp and tarmac operations, baggage services, and terminal operations, as well as interacting with and supervising third-party service providers. In all these areas, you will be responsible for managing the customer experience and providing leadership to our frontline employee team.

Responsibilities:

• Direct and oversee daily complex airport operations activities with care and class.


• Represent the Air Canada brand and embody the Company's vision for customer service excellence.


• Get to know our internal and external customers to be able to anticipate their needs and deliver on our promise.


• Take charge of customers in difficult situations.


• Establish and maintain trusting relationships. Foster employee development and empowerment by coaching and supporting the team to bring out their best.


• Collaborate in the direction and supervision of unionized personnel and third-party service providers, and encourage employees to be accountable for their actions while respecting collective agreements and company standards.


• Monitor and ensure punctuality by supervising operational processes and procedures and collaborating with team members to manage and resolve delays or issues, while supporting our safety-first culture.


• Quickly manage and resolve operational disruptions, emergencies, and customer concerns.


• Ensure daily compliance with safety protocols and Standard Operating Procedures (SOPs), thereby fostering a culture of "Safety First, Always".


• Conduct thorough, prompt, and accurate incident investigations and reporting.


• Manage various administrative activities to support airport operations including maintaining accurate records, preparing required documents, and drafting reports, while ensuring compliance with Company policies and procedures.


• Be available to work in different airport sectors as needed, and demonstrate flexibility and adaptability to meet changing operational needs. The position requires working both indoors and outdoors to meet operational needs, regardless of weather conditions.


• 24/7 airport operations will require shift work, including weekends and holidays.

Qualifications

• High school diploma, minimum, or equivalent experience in an operational environment.


• At least two years of experience in a leadership position, or equivalent experience in an operational environment.


• Valid driver's license and ability to obtain a Security Identification Display Area (SIDA) identification card with ramp vehicle operating permit.


• Hold a valid passport for travel (including international trips lasting more than one day), as needed.


• Ability to obtain airport-specific badges and seals (Security and USCBP clearances required).


• Customs seal is required; subject to the approval of the United States Customs and Border Protection Service or an equivalent third party.


• Ability to work flexible hours in permanently open airport facilities (24 hours), including weekends and holidays.


• Ability to walk long distances, stand for long periods, and lift at least 23 kg (50 lbs).


• Strong leadership and team management skills, and ability to inspire, coach, and empower employees.


• Managerial courage to make tough decisions to ensure operational integrity, safety, and punctuality.


• Excellent oral and written communication skills to interact effectively with team members, customers, and other stakeholders.


• Ability to problem-solve and make decisions effectively in stressful situations.


• Excellent interpersonal relations (within the organization and the team).


• Entrepreneurial spirit and autonomy.


• Sincere desire to create and promote a customer and employee experience worthy of one of the top 10 airlines in the world.


• Ability to establish trust and good rapport with frontline employees while providing them with performance coaching.


• Energetic and tenacious business-oriented attitude.


• Ability to adapt to new technologies and share knowledge thereof.


• Proven punctuality and reliability to foster the team's overall success in a fast-paced environment.

Note: Non-citizens who hold employment authorization documents and Alien Registration Receipt Cards (Green Cards) may not be eligible for a customs seal. Please consult the United States Customs and Border Protection Service website for eligibility information (https://www.cbp.gov/travel/ebadge-trusted-worker-program).

Conditions of Employment:

• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.