Bilingual Customer Experience Specialist - Airport - Permanent Full Time - Proactive Hiring

Air Canada; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Travel privileges

Flexible FT/PT opportunities

Health and dental benefits

Job summary

Air Canada is seeking Customer Experience Specialists at the Toronto Airport to ensure on-time performance and assist customers through their journey.

In this ground-host role, you will check-in passengers, issue boarding passes, assist with special needs, and provide flight information while moving throughout the airport. Candidates should be enthusiastic, customer-focused, and able to work rotating shifts; bilingual English plus French or other languages is preferred.

Qualifications

• Previous customer service experience is required.
• Ability to walk long distances and stand for long periods.
• Must be able to obtain transportation security clearances and work permits for Canada.

Responsibilities

• Conduct customer check-in and issue boarding passes.
• Assist pre-boarding customers and provide flight schedule information.
• Assist customers requiring special assistance throughout their journey.
• Move actively throughout the airport to attend to assigned work areas.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Punctuality

Job description

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

Location:

Toronto, ON, Canada (On-site)

Starting Salary:

$19.88/hour

Branch:

Airports North America

Category:

Unionized (UNIFOR)

Job type:

Full-Time

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What Your Day-to-day Looks Like

As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:

• Conduct customer check-in, and prepare and issue boarding passes
• Assist pre-boarding customers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Take a look at this video to find out more about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with arange of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• Choose how you’d work with us. We have both full-time and part-time opportunities available.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on-time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Candidate must be bilingual in English and one or more of the following languages: French, German, and Greek. Moreover, strong considering will also be given to candidates fluent in one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi, Punjabi.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted