Customer Relations Representative

Canada Job Bank; Calgary; On-site; CAD 26,000 - 30,000; Part time

Job summary

Air Canada is recruiting a Customer Relations Representative in Calgary. You will handle customer inquiries by phone and email with empathy and active listening, researching issues, and delivering effective solutions.

The role emphasizes ownership of concerns, reaching service targets, and contributing feedback to improve products and processes. The position is part-time and based in Calgary, requiring a strong customer service background and the ability to work varied shifts, including evenings

Qualifications

• High school diploma or equivalent.
• Strong customer service background with problem-solving ability.
• Excellent interpersonal and communication skills.

Responsibilities

• Evaluate customer concerns and conduct necessary research to respond appropriately.
• Respond with compassion to inquiries and complaints by phone and email.
• Own customer concerns and follow through with solutions to ensure satisfaction and retention.
• Meet or exceed established targets.
• Provide feedback to leads and management to improve products and processes.

Skills

Empathy

Active listening

Customer service

Communication skills

Education

High school diploma

Job description

Air Canada has announced the recruitment of persons for the post of customer relations representative. They’re looking for the most deserving and eligible candidates for this post. They’re required to understand the importance of empathy in building long-lasting customer relationships. Applicants accountable at this post to demonstrate active listening skills to understand the needs of our customers. Eligible candidates can apply for this post now.

Employer Name: Air Canada
Position: Customer Relations Representative
Salary: $20.04 per hour
Employment Type: Part-time
Location: Calgary, Alberta, canada

• Candidates are accountable at this post to evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
• People applying for this post are required to respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
• They’re accountable at this post to take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.
• People are accountable at this post to meet or exceed established targets.
• Applicants are also accountable at this post to provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services working at this post.

Job requirement

• Candidates must have completed a High school diploma or equivalent to be eligible for this post.
• Applicants must have a very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.
• Applicants must have strong interpersonal, time-management and teamwork abilities to be considered as an asset for this post.
• People must be able to work independently and must be available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays to be considered as an asset for this post.
• They must be able to adapt to changes in procedures, policies and regulations.

Work setting

• Candidates must be able to adapt to new technology with ease.
• People applying for this post must be eligible to work in the country of interest at the time any offer of employment is made to be considered as an asset for this post.