Customer Service & Inside Sales Specialist

Westlake Royal Building Products; Hamilton; On-site; CAD 42,000 - 62,000; Part time

Job summary

A leading building products company in Ontario seeks a Customer Service Representative to provide exemplary service and manage customer accounts. Responsibilities include processing orders, engaging in upselling, and ensuring timely shipping. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer service. This is a contractual role with opportunities for growth in a dynamic work environment.

Qualifications

• Exceptional phone etiquette is mandatory.
• Experience in a customer service desk/counter is preferred.
• Understanding customer service relation to business objectives.

Responsibilities

• Process customer orders and ensure accuracy.
• Provide after sales service to customers.
• Prepare quotes and follow up with clients.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Teamwork

Computer skills

Education

High School Diploma

Post-Secondary Education

Tools

JDE 9.0

Job description

A leading building products company in Ontario seeks a Customer Service Representative to provide exemplary service and manage customer accounts. Responsibilities include processing orders, engaging in upselling, and ensuring timely shipping. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer service. This is a contractual role with opportunities for growth in a dynamic work environment.