Customer Service Representative - Contract

Westlake Chemical Corporation; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Westlake Chemical Corporation seeks a Customer Service/Inside Sales representative to handle face-to-face, phone, and email interactions while learning product basics on the job. This contract position focuses on managing existing accounts and prospecting new ones to sell Royal Building Solutions products.

The role emphasizes accurate order processing, timely shipping coordination, and strong customer service in a fast-paced environment.

Qualifications

• High School Diploma required; post-secondary education an asset.
• Understanding of customer service/inside sales in daily business.
• Strong phone etiquette and communication skills.
• Experience with building supplies is an asset.
• Able to follow branch procedures and work independently or in a team.
• Experience at a customer service desk/counter is a plus.

Responsibilities

• Process customer orders, including custom orders, and price them accurately.
• Coordinate orders for timely and cost-efficient shipping.
• Process financial transactions according to credit procedures.
• Answer phones and respond to email requests; provide quotes.
• Use JDE to process invoices and review receiving reports.
• Upsell existing accounts and provide after-sales service.

Skills

Customer service

Inside sales

Phone etiquette

Written communication

Teamwork

Problem solving

Education

High School Diploma

Post-secondary education (asset)

Tools

JDE 9.0

Microsoft Excel

Job description

SUMMARY

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Complete all company safety training and commit to working safely in all manners of the position
• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process/respond to email requests
• Use the JDE system to process invoices and review/update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge/experience in building supplies an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• "EXCEPTIONAL PHONE ETIQUETTE"
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience an asset
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.