Customer Service - Inside Sales

E.b.-Horsman-; Cranbrook; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Birthday off

Health and dental benefits

Annual profit-sharing

Employee share ownership (ESOP)

Job summary

E.B. Horsman & Son is seeking an Inside Sales/Customer Service representative at our Cranbrook location.

You will interact with customers at the counter, generate accurate quotes, manage sales orders, and support Outside Sales to deliver exceptional service. Ideal candidates have 3+ years in customer service and 2+ years in the electrical/lighting industry, with solid MS Office skills and basic math capabilities.

Qualifications

• Minimum 3+ years of customer service experience.
• 2+ years of electrical/lighting industry experience.
• Proficient with MS Office and able to learn new software quickly.
• Broad knowledge of E.B. Horsman & Son products and services.
• Project coordination experience is an asset.
• High school diploma or equivalent.
• Basic mathematical skills.

Responsibilities

• Assist with front counter sales and customer inquiries; coordinate calls and support Outside Sales.
• Support projects and quotations, escalating complex issues as needed.
• Process and update orders across multiple channels.
• Monitor stock and suggest new items based on demand.
• Manage returns and RMA processes.

Skills

Customer service

Electrical/lighting industry knowledge

MS Office proficiency

Learning new software

Project coordination

Teamwork

Basic math

Education

High school completion

Tools

MS Office Suite

Job description

Career Opportunities with E.B. Horsman & Son

Helping our communities thrive.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we're committed to a workplace where everyone belongs. If you're qualified, we'd like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 800 Industrial Road 2, Unit A Cranbrook, BC, V1C 4C8, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it's the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What to expect in the role

• Customer Relations:
  Assists with front counter sales, handles customer inquiries, coordinates calls, and supports Outside Sales.
• Project Management:
  Supports projects and quotations, escalating complex issues as needed.
• Order Management:
  Processes and updates orders across multiple channels.
• Stock Monitoring:
  Reports stock shortages and suggests new items based on demand.
• Returns (RMA):
  Manages return processes.
• Sales Monitoring:
  Tracks sales, open orders, and pricing to drive growth.
• Other Tasks:
  Supports warehouse, inventory, and branch safety initiatives.
• Ability to be inclusive, collaborative, and respectful
• 3+ years of customer service experience
• 2+ years of electrical/lighting industry experience
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• Project coordination experience is an asset
• High school completion
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.