Material Handler/Customer Service - Counter Sales

E.B. Horsman & Son; Surrey; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assist. p

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year of employm

Access to EBH University for personal

Job summary

E.B. Horsman & Son in Surrey, BC is hiring a Material Handler/Customer Service - Counter Sales to support branch customers with product quotes, order accuracy, and solutions. The role blends warehouse duties with proactive sales assistance.

You will review stock, assemble orders, ship/receive, and use our internal systems while delivering friendly service. High school diploma and 3+ years of customer service are assets; electrical/lighting industry experience is a plus.

Qualifications

• 3+ years of customer service experience is an asset.
• 2+ years of electrical/lighting industry experience is an asset.
• Previous experience in warehouse operations, including shipping/receiving, is an asset.
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs.
• Basic mathematical skills.

Responsibilities

• Attention to detail in reviewing stock, assembling orders and shipping/receiving.
• Provide excellent customer service by interpreting needs, troubleshooting issues, and building customer relationships.
• Handle multiple client requests and meet competing timelines.
• Communicate clearly with customers and colleagues, verbally and in writing.
• Operate within the warehouse, manage inventory, and support priority orders and inquiries.

Skills

Customer service

Electrical industry

Warehouse operations

MS Office

Math skills

Education

High school diploma

Job description

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

Who We Are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

Located at 13055 - 80th Avenue Surrey, BC, V3W 3B1. This is a full-time permanent position.

Why this role matters

The Material Handler/Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions.

What To Expect In The Role

• Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
• Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Multi-task individual. This role will require you to juggle through a number of client request and being able to meet competing timelines.
• Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
• Highly organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
• Comfortable with technology. This role requires using the phone and computer to assist customer and using our internal systems.
• Warehouse Responsibilities: Duties will include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

Ideal candidate profile

• High school completion
• 3+ years of customer service experience is an asset
• 2+ years of electrical/lighting industry experience is an asset
• Previous experience in warehouse operations, including shipping/receiving, is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• Ability to be inclusive, collaborative, and respectful

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

#25MH