Customer Service Desk Associate & Cashier

Canadian Tire; Tillsonburg; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Profit-sharing

Group benefits

Flexible work hours

Ongoing training

Community involvement

Diversity & inclusion

Job summary

Canadian Tire in Ontario seeks a Customer Service Representative to greet customers, handle inquiries, process returns and sales transactions, and support store operations. You will work with a friendly team in a diverse environment and provide excellent service at the register and service desk.

The role emphasizes assisting customers both in-person and by phone, handling exchanges, and maintaining a clean, safe customer area while following health and safety guidelines.

Qualifications

• Customer service and cashier experience required.
• Ability to work shifts including days, evenings, weekends and holidays.
• Ability to handle physical demands (standing/walking 8 hours, lifting/carrying).

Responsibilities

• Greet, assist and thank customers in person or over the phone.
• Respond to inquiries and process concerns and requests.
• Process returns and exchanges; operate cash register and computer.
• Maintain the customer service area and ensure Health and Safety compliance.
• Assist with e-commerce order pick-up and merchandising tasks.

Skills

Customer service

Cashier experience

Shift work

Problem solving

Physical stamina

Detail-oriented

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Group benefit plan (conditions apply)
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

• Cut keys
• Process pick-up of e-commerce orders
• Perform merchandising and stock-filling tasks in front cash area of store
• Providing a great customer experience

Requirements / Skills

• Customer service and cashier experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.