Customer service coordinator

Oraki; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading eco-friendly clothing and accessories company seeks a Customer Service Representative to provide exceptional support via email to enhance customer satisfaction. The ideal candidate will possess strong organization and interpersonal skills, with a commitment to delivering a personalized customer experience, in a collaborative office environment.

Benefits

Annual bonus and salary increase

Medical insurance

Disability insurance

Reimbursement for job-related training

Casual dress code

Annual clothing allowance and employee discount

Parking available

Qualifications

• One year of customer service experience, preferably in the fashion industry.
• Bilingual in spoken and written English is required.
• Strong organizational skills and ability to work both independently and in a team.

Responsibilities

• Act as the main point of contact for customers via email.
• Collaborate with internal departments to address customer needs.
• Handle returns and refunds while maintaining customer satisfaction.

Skills

Customer Service Skills

Interpersonal Skills

Decision-Making

Education

College diploma in business administration

Job description

Customer Service Representative – ORAKI INC.

Start Date : Immediate

Schedule : Full-time

Compensation : To be discussed

Who We Are

We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories. Our primary mission is to create our entire product range using recycled materials or natural fibers. We mainly use REPREVE-certified fibers , made from recycled polyester, and SORONA-certified fibers , derived from corn. Our main passion is developing new and exclusive fabrics to remain a leading player in the industry. We are a young, fast-growing company where it’s great to work. Our office is a creative space for sharing and collaboration, where mutual respect is a top priority.

Job Description

ORAKI INC. is looking for a motivated Customer Service Representative to join its team in Montreal. The customer service representative provides impeccable service to all requests received via email only . The customer service representative supports the organization’s efforts to ensure customer satisfaction by providing and processing information related to inquiries, concerns, and questions about products and services while maintaining a professional and courteous approach. This is a full-time, permanent position from Monday to Friday.

Responsibilities

• Act as the main point of contact between us and our customers via email.
• Identify customer needs and respond accordingly while following established processes.
• Collaborate with various internal departments to ensure all customer needs are considered and align with brand guidelines.
• Maintain knowledge of order management procedures, customer marketing programs, as well as company policies and products.
• Provide a personalized customer experience to foster brand loyalty.
• Handle returns, refunds, and product inspections .
• Support the logistics manager.

Ideal Candidate Profile

• College diploma in business administration (an asset).
• One (1) year of customer service experience (fashion industry experience is a plus).
• Bilingual (spoken and written English required).
• Comfortable using email-based communication and working on a computer.
• Strong customer service skills, decision-making abilities, and ability to meet deadlines.
• Shows initiative, dedication, and commitment to the brand.
• Strong interpersonal skills and ability to work both independently and in a team.
• Organized and methodical.
• Annual bonus and salary increase
• Medical insurance
• Disability insurance
• Reimbursement for job-related training
• Casual dress code
• Annual clothing allowance and employee discount
• Parking available

How to Apply

Submit your application via the form below or email your resume to [emailprotected] with the subject APPLICATION – Customer Service Representative.

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