Customer Service Coordinator

Ernst & Young Advisory Services Sdn Bhd; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company seeks a driven administrative professional to join their Workplace Service Group in Montreal. The role includes managing invoicing, coordinating events, and providing client support in a dynamic work environment. Candidates must possess strong bilingual skills in French and English, along with relevant professional experience. EY promotes a diverse and inclusive workplace culture aimed at fostering career growth and employee well-being.

Benefits

Comprehensive medical and dental coverage

Competitive compensation package

Generous vacation policy

Paid personal days and holidays

Support and coaching from colleagues

Opportunities for career advancement

Qualifications

• Experience in a professional services firm is mandatory.
• Bilingual fluency in French and English is required.
• Post-secondary education or relevant experience is needed.

Responsibilities

• Manage invoicing processes for vendors to ensure timely payments.
• Coordinate professional services and assist with client support.
• Maintain cleanliness and manage supplies for meeting spaces.

Skills

Customer service

Analytical skills

Interpersonal skills

Teamwork

Discretion

Time management

Fluency in French and English

Education

Post-secondary education

Experience in a professional services firm

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We’re looking for a dynamic person to join our Workplace Service Group (WSG) team, supporting essential business enablement functions that keep our organization running smoothly. As a driven administrative professional, you will collaborate across teams to provide the knowledge, resources, and tools that help EY deliver exceptional service to our clients, succeed in the marketplace, and support EY’s growth and profitability.

Your key responsibilities

• Track and manage invoicing processes for multiple vendors to ensure accuracy and timely payments.
• Schedule and coordinate professional photo shoots with external photographers and in-house teams.
• Handle maintenance requests proactively, working with property management for quick resolutions.
• Assist with client support and organize meeting rooms.
• Monitor and replenish office supplies to maintain stock levels.
• Maintain cleanliness and create an inviting atmosphere in meeting spaces.
• Report any inconsistencies in office furnishings to ESS leadership.
• Generate reports for management to aid decision-making.
• Support workplace services tasks such as mail, print requests, and distribution.
• Help with catering setup and breakdown for meetings and events.
• Provide flexible reception support to ensure smooth front desk operations.

Skills and attributes for success

• Experience in delivering excellent customer service.
• Strong analytical and logical skills.
• Ability to develop and maintain professional relationships.
• Commitment to fostering a strong team culture.
• Discretion and sound judgment regarding confidential matters.
• Ability to meet multiple deadlines in a demanding environment.
• Fluency in French and English is required, as this role involves interaction with international clients.

To qualify for the role, you must have

• Post-secondary education and/or relevant experience.
• Experience in a professional services firm.
• Availability to work Monday to Friday, 10:00 am to 7:00 pm.

What we offer

We offer a competitive compensation package based on performance and the value you bring. Our Total Rewards package includes a discretionary bonus, comprehensive medical and dental coverage, a pension plan, generous vacation policy, paid days off, holidays, personal days, and programs supporting your well-being. Additionally, we provide:

• Support and coaching from engaging colleagues.
• Opportunities to develop new skills and advance your career.
• Flexibility to manage your role effectively.

Diversity and Inclusion at EY

We are committed to fostering an inclusive environment where differences are valued, policies are equitable, and everyone feels a sense of belonging. We actively promote diversity, gender equity, LGBTQ+ inclusion, neuroinclusion, accessibility, and Indigenous voices, striving toward reconciliation. Our diverse backgrounds and perspectives help us innovate and excel. When people can be their authentic selves at work, they perform at their best and help us build a better working world.

EY | Building a better working world

EY aims to create long-term value for clients, people, and society, building trust in capital markets. Our teams in over 150 countries leverage data and technology to provide assurance, help clients grow, transform, and operate. We explore complex issues across assurance, consulting, law, strategy, tax, and transactions to find innovative solutions for today’s challenges.