Customer service coordinator

Oraki; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and eco-conscious team as a Customer Service Representative! This innovative firm is dedicated to creating sustainable clothing and accessories, using recycled materials. In this full-time role, you will be the main point of contact for customers, providing exceptional service and support via email. Your contributions will help foster brand loyalty and ensure customer satisfaction in a collaborative and respectful environment. If you're passionate about customer service and want to make a difference in the fashion industry, this is the perfect opportunity for you!

Benefits

Annual bonus and salary increase

Medical insurance

Dental insurance

Disability insurance

Reimbursement for job-related training

Casual dress code

Annual clothing allowance

Employee discount

Parking available

Qualifications

• 1+ year of customer service experience, ideally in the fashion industry.
• Bilingual in English, with strong decision-making and interpersonal skills.

Responsibilities

• Serve as the main contact for customers via email, ensuring satisfaction.
• Handle returns, refunds, and provide personalized customer experiences.

Skills

Customer Service Skills

Bilingual Communication

Decision-Making

Interpersonal Skills

Organizational Skills

Education

College Diploma in Business Administration

Tools

Email Communication

Computer Proficiency

Job description

Customer Service Representative – ORAKI INC.

Start Date: Immediate

Schedule: Full-time

Compensation: To be discussed

Who We Are

We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories. Our primary mission is to create our entire product range using recycled materials or natural fibers. We mainly use REPREVE-certified fibers, made from recycled polyester, and SORONA-certified fibers, derived from corn. Our main passion is developing new and exclusive fabrics to remain a leading player in the industry. We are a young, fast-growing company where it’s great to work. Our office is a creative space for sharing and collaboration, where mutual respect is a top priority.

Job Description

ORAKI INC. is looking for a motivated Customer Service Representative to join its team in Montreal. The customer service representative provides impeccable service to all requests received via email only. The customer service representative supports the organization’s efforts to ensure customer satisfaction by providing and processing information related to inquiries, concerns, and questions about products and services while maintaining a professional and courteous approach. This is a full-time, permanent position from Monday to Friday.

Responsibilities

1. Act as the main point of contact between us and our customers via email.
2. Identify customer needs and respond accordingly while following established processes.
3. Collaborate with various internal departments to ensure all customer needs are considered and align with brand guidelines.
4. Maintain knowledge of order management procedures, customer marketing programs, as well as company policies and products.
5. Provide a personalized customer experience to foster brand loyalty.
6. Handle returns, refunds, and product inspections.
7. Support the logistics manager.

Ideal Candidate Profile

1. College diploma in business administration (an asset).
2. One (1) year of customer service experience (fashion industry experience is a plus).
3. Bilingual (spoken and written English required).
4. Comfortable using email-based communication and working on a computer.
5. Strong customer service skills, decision-making abilities, and ability to meet deadlines.
6. Shows initiative, dedication, and commitment to the brand.
7. Strong interpersonal skills and ability to work both independently and in a team.
8. Organized and methodical.

Benefits

1. Annual bonus and salary increase
2. Medical insurance
3. Dental insurance
4. Disability insurance
5. Reimbursement for job-related training
6. Casual dress code
7. Annual clothing allowance and employee discount
8. Parking available

How to Apply

Submit your application via the form below or email your resume to [e-mail] with the subject APPLICATION – Customer Service Representative.