Pensions Servicing Snr Manager

ARCC CONSULTING LIMITED; Surrey; Hybrid; CAD 134,000 - 164,000; Full time

Benefits offered by this job

Free onsite gym/parking

Pension contribution

Career development opportunities

Job summary

ARCC Consulting Limited seeks a Pensions Servicing Senior Manager to lead a team focused on new and existing clients, internal stakeholders, and third parties. The role combines daily management, strategy execution, and contributor-level involvement in new business pitches.

Hybrid work arrangement (3 days in office + 2 days WFH) with a competitive package. Strong background in either DB or DC pensions is essential for success.

Qualifications

• Very strong people and stakeholder management experience within either DB or DC pensions.

Responsibilities

• Lead daily operations of the Client Support Team and oversee workload planning.
• Manage performance, goal setting, and reviews for the team.
• Design workflows to support MI reporting and control processes.
• Coordinate with internal stakeholders and third parties to deliver high-quality service.
• Support an Implementation Associate Director in delivering strategic changes.

Skills

People management

Stakeholder management

Pensions knowledge

Job description

• Job Title/Location: Pensions Servicing Senior Manager, Surrey & WFH
• Office/WFH: 3 days office + 2 days WFH
• Requirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensions
• Role Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest quality

• Job Title/Location: Pensions Servicing Senior Manager, Surrey & WFH
• Salary: To £79,000 + average bonus c. £11,000 + pension contribution to £10,000
• Office/WFH: 3 days office + 2 days WFH
• Requirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensions
• Role Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest quality

A chance for a strong corporate pensions team manager to play a key role within a vital part of the business, putting you in a good position to grow within the company.

The Company/Team: This Pensions Servicing Senior Manager post sits within a multi-channel dept consisting of 3 functions. Client Support works with client, internal stakeholder and 3rd parties to deliver high quality service & support. Client Enablement focuses on report production whilst Change & Governance facilitates employees, solving their challenges + providing the framework for continuous improvement.

The Role: The Pensions Servicing Senior Manager is responsible for the Client Support Team. This involves daily planning, problem solving, task oversight + supporting the implementation of our clients’ wider strategy. This is essentially a player/coach role, seeing you get involved in new business activity. The team takes on support for new business acquisitions and business retention, supporting client & consultant site visits/pitches as well as capacity & pipeline oversight. Main responsibilities will include:

• Resource allocation and daily management of workloads ensuring that all service levels are adhered to and that clients have a positive experience.
• All people leadership responsibilities, including goal setting & reviews, performance management and keeping the team appraised of aspects from the wider business.
• Design and implement a workflow for requests that will provide the necessary controls and supports MI reporting requirements.
• Formulate the team structure to ensure accurate and efficient delivery of all client / third party / internal Stakeholder requests.
• Support an Implementation Associate Director in implementing strategic change to deliver risk reduction, efficiency and an enhanced client experience.

Skills / Experience Required: The Pensions Servicing Senior Manager post requires very strong people & stakeholder management experience within either DC or DB pensions.

Additional Information: Salary for the Pensions Servicing Senior Manager post is to £79,000 with average bonus c.15% (£11,000) + pension contribution from our client to 13% (£10,000). There is an in-depth benefits package inc. free onsite gym/parking + great development opportunities.