Customer Service & Claims Coordinator (Ship & Debit)

Hubbell Incorporated; Pickering; On-site; CAD 47,000 - 56,000; Full time

Job summary

Hubbell Canada is seeking a responsible candidate to manage the Ship and Debit program for external customers. You will review claims, coordinate with customers, and work with Finance to clear credits, while maintaining accuracy and strong communication.

The role requires a high school diploma or equivalent with related experience. The position offers a base salary range and emphasizes safety, 5S practices, and a customer-first approach in daily tasks.

Qualifications

• High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience in finance, administration, or shipping and receiving.

Responsibilities

• Review and categorize all Ship and Debit claims received via the general email inbox.
• Contact external customers if required information is not initially received.
• Validate and process Ship & Debit claims in SAP.
• Work closely with Hubbell’s Finance group, provide information to clear credits, and solve issues.
• Review paybacks prior to sending a final copy to customers.
• Review and resolve discrepancies on Ship and Debit claims with customers.
• Create additional credits when required.
• Meet deadlines with accuracy and attention to detail.
• Prepare EDI reports, analyses, and summaries as required.
• Provide backup to receptionist during breaks, lunch, vacations, and full day absences.
• Maintain safety and 5S housekeeping standards in compliance with controls.
• Performs other related duties as required.

Job description

Hubbell Canada is seeking a responsible candidate to manage the Ship and Debit program for external customers. You will review claims, coordinate with customers, and work with Finance to clear credits, while maintaining accuracy and strong communication.

The role requires a high school diploma or equivalent with related experience. The position offers a base salary range and emphasizes safety, 5S practices, and a customer-first approach in daily tasks.