Customer Service Champion | Call Center & Sustainability

West Coast Reduction; Saskatoon; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Extended health benefits

Dental and vision care

Life insurance

RRSP matching after 1 year

Job summary

West Coast Reduction Ltd. in Canada is seeking a Customer Service Representative to be the friendly, professional voice ensuring exceptional service.

You will respond to calls and emails, schedule services, update customer profiles, and support KPIs while contributing to environmental impact by transforming waste into valuable resources. You will be part of a team that values collaboration and offers comprehensive benefits, professional growth opportunities, and a chance to make a meaningful

Qualifications

• Customer-focused approach and problem-solving ability.
• 2–3 years of experience in a customer service role (call centre preferred).
• Proficiency with Microsoft Office and customer management systems.
• Strong verbal and written English communication skills.

Responsibilities

• Be the first point of contact at the call centre and provide expert assistance on service, payment, and information inquiries.
• Act as a brand ambassador, representing West Coast Reduction Ltd. with professionalism and care.
• Take ownership of customer satisfaction by resolving or escalating issues and aiming for first-call resolution.
• Support team goals and help maintain the company’s reputation for excellence.

Skills

Customer-focused

Experienced (2-3 years)

Tech-savvy

Communicative

Team-oriented

Job description

West Coast Reduction Ltd. in Canada is seeking a Customer Service Representative to be the friendly, professional voice ensuring exceptional service.

You will respond to calls and emails, schedule services, update customer profiles, and support KPIs while contributing to environmental impact by transforming waste into valuable resources. You will be part of a team that values collaboration and offers comprehensive benefits, professional growth opportunities, and a chance to make a meaningful