Customer Support & Service Coordination Associate

HRS Talent Solutions

Kitchener

On-site

CAD 32,000 - 42,000

Full time

45 hours ago

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Job summary

HRS Talent Solutions is seeking a motivated Customer Service Assistant in Canada to support day-to-day customer service activities, coordinate service work, and maintain accurate records. The role emphasizes clear communication, organization, and follow-through in a professional office environment.

You will respond to routine inquiries, track service issues, and assist with documents and internal workflows.

Qualifications

Professional communication and organized work style required.
Ability to follow established service processes and maintain accurate records.
Reliability and dependable work habits preferred.
Previous customer service or office support experience is an asset.

Responsibilities

Provide day-to-day support for customer service activities and routine service requests.
Respond to customer inquiries in a professional and timely manner.
Maintain and update customer information in internal systems and records.
Help track service issues, follow-up items, and customer communication.
Support coordination between customers and internal team members as needed.
Assist with service-related documents, updates, and routine administrative tasks.
Help maintain accurate records and organized customer support workflows.
Contribute to a professional, responsive, and service-focused work environment.