Bilingual Customer Experience Representative (Remote from ON, QC)

eLogic Corporation; Quebec; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Waste Logic Inc. is seeking a bilingual Customer Experience Representative to be the critical link between clients, vendors, and internal teams, delivering exceptional service in a fast-paced remote environment.

The role involves handling inquiries via phone, email, and tickets, diagnosing issues, coordinating with vendors, and maintaining accurate records, with rotating weekend shifts and a 40-hour work week in a 100% remote Quebec-based team.

Qualifications

• Bilingual in French and English (spoken and written).
• Minimum 2 years of customer service or dispatch experience.
• Proven ability to manage competing priorities and stay organized under pressure.
• Strong problem-solving and critical thinking skills.
• High attention to detail and follow-through.
• Comfortable working independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and ticketing systems.
• Diagnose and resolve service issues, coordinating with vendors when required.
• Manage and prioritize multiple service requests in a high-volume environment.
• Investigate and resolve service complaints with urgency and professionalism.
• Maintain accurate records of client interactions, service schedules, and equipment details.
• Proactively follow up on open tickets and outstanding service requests.
• Collaborate cross-functionally to ensure seamless service delivery.

Skills

Bilingual (French & English)

Customer service experience

Multitasking & prioritization

Problem-solving

Attention to detail

Remote/work from home

Tools

Microsoft Office

Job description

Waste Logic Inc.

At Waste Logic, we're not just managing waste—we're helping businesses across Canada transform how they approach sustainability. With 30+ years of experience and a network of 150+ service partners, we deliver data-driven solutions that drive real environmental impact.

We're growing—and we're looking for a bilingual, solutions-oriented Customer Experience Representative who thrives in a fast-paced environment and takes pride in delivering exceptional service.

As a Customer Experience Representative, you'll be the critical link between our clients, vendors, and internal teams. You'll own customer interactions from start to finish—ensuring issues are resolved efficiently and clients feel supported every step of the way.

This is an ideal role for someone who is resourceful, organized, and customer-obsessed, and who enjoys solving problems in a dynamic, service-driven environment.

What You’ll Do

• Serve as the primary point of contactfor client inquiries via phone, email, and ticketing systems
• Diagnose and resolve service issues, coordinating with vendors when required
• Manage and prioritize multiple service requests in a high-volume environment
• Investigate and resolve service complaintswith urgency and professionalism
• Maintain accurate records of client interactions, service schedules, and equipment details
• Proactively follow up on open tickets and outstanding service requests
• Collaborate cross-functionally to ensure seamless service delivery

What You Bring (Must-Haves)

• Fluent in both French and English (spoken and written)
• Minimum 2 years of customer service or dispatch experience
• Proven ability to manage competing priorities and stay organized under pressure
• Strong problem-solving and critical thinking skills
• High attention to detail and commitment to accuracy and follow-through
• Comfortable working independently in a remote environment
• Proficiency with Microsoft Office (Outlook, Excel, Word)
  

What Sets You Apart

• You take ownership—you don't drop the ball
• You communicate clearly and confidently with diverse stakeholders
• You stay calm and solutions-focused under pressure
• You care about delivering an exceptional customer experience, every time

Work Environment

• 100% remote (Quebec-based candidates only)
• Monday-Friday, 40 hours/week
• Rotating weekend shiftsrequired
• Dedicated home office/workspace required