Customer Care & Solutions Specialist

Newprint; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading services company located in Ottawa, Canada, is seeking a dedicated Customer Service Representative. This role is crucial for engaging customers, managing incoming calls, and providing accurate solutions. The ideal candidate will possess strong communication skills, customer support experience, and a high school diploma. Responsibilities include identifying customer needs, maintaining satisfaction, and following up on issues to ensure resolution. Join a team where your problem-solving skills can shine and contribute to overall customer care excellence.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information.

Skills

Customer support experience

Phone contact handling

Active listening

Adaptability

Excellent communication skills

Time management

Education

High school degree

Tools

CRM systems

Job description

A leading services company located in Ottawa, Canada, is seeking a dedicated Customer Service Representative. This role is crucial for engaging customers, managing incoming calls, and providing accurate solutions. The ideal candidate will possess strong communication skills, customer support experience, and a high school diploma. Responsibilities include identifying customer needs, maintaining satisfaction, and following up on issues to ensure resolution. Join a team where your problem-solving skills can shine and contribute to overall customer care excellence.