Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Orbit Insurance Services; Edmonton; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Broker in Home & Auto Insurance. This role offers a unique opportunity to assist members by providing essential product and service information, resolving complaints, and assessing risks for insurance policies. With a focus on employee value and support, this innovative firm is dedicated to creating a meaningful work environment. Enjoy perks like a rewarding salary, comprehensive benefits, and opportunities for professional development. If you are passionate about customer service and eager to make a difference, this position is perfect for you.

Benefits

Rewarding salary and bonuses

100% premium coverage benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• AIC license required for insurance roles.
• Completion of CIP Principles and Practice, Property 1, and Automobile courses.

Responsibilities

• Assist members with inquiries and resolve complaints.
• Process insurance transactions and maintain records.
• Attract potential members and meet sales objectives.

Skills

Customer Service

Problem Solving

Communication

Microsoft Office Suite

Education

AIC License

CIP Principles and Practice

Property 1 Course

Automobile Course

Job description

Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

• Full-time
• Department: Home & Auto Service

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

Reporting to the Assistant Manager, you’ll assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to:

1. Respond to telephone inquiries and written requests, processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
2. Resolve product and service problems by clarifying member complaints, determining the cause, selecting the best solution, explaining it, expediting correction, following up, and making recommendations to management as needed.
3. Attract potential members by answering questions, providing information about products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
4. Process rewrites and remarket following established new-business guidelines.
5. File and document records of insurance transactions, maintain and update current rate manuals for all markets, including new coverage announcements.
6. Maintain a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• An AIC license is required.
• The completion of or the commitment to complete the following three insurance courses or three equivalent courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and share more about why you believe you’d be a great fit.

Some of the Perks We Offer:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) starting on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Opportunities for advancement to unlock your potential

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. We will endeavor to accommodate individuals with disabilities upon request.

We protect what matters most to our members and value what matters most in our workplace. We are committed to fostering a diverse, equitable, and inclusive environment for all. Our differences make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; only those selected for an interview will be contacted.