Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Ontario Teachers Insurance Plan; Edmonton; Hybrid; CAD 40,000 - 75,000; Full time

Job summary

An established industry player in insurance is seeking a dedicated Customer Service Broker to join their Home & Auto Service team. This role is pivotal in assisting members with inquiries, resolving complaints, and ensuring a seamless service experience. With a commitment to employee well-being, the company offers a supportive environment where your contributions are valued. Enjoy a rewarding salary, comprehensive benefits, and opportunities for professional development. If you're passionate about making a difference in people's lives, this is the perfect opportunity for you.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage for continuing education

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• AIC license is required for this role.
• Completion of CIP Principles and Practice, Property 1, and Automobile courses is necessary.

Responsibilities

• Assist members by providing product and service information.
• Resolve member complaints and assess risks for policies.
• Process changes and maintain records of insurance transactions.

Skills

AIC License

Personal Lines Automobile Insurance

Property Insurance

Microsoft Office Suite

Education

CIP Principles and Practice

Property 1

Automobile Course

Job description

Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

• Full-time
• Department: Home & Auto Service

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits, support, and service.

Reporting to the Assistant Manager, you’ll assist members by providing product and service information, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to:

• Respond to telephone inquiries and written requests, including processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolve product and service problems by clarifying member complaints, determining the cause, selecting the best solution, explaining it, expediting correction, following up, and making recommendations to management as needed.
• Attract potential members by answering questions and providing information regarding products and services, obtaining expiry dates, and meeting or surpassing sales objectives.
• Process rewrites and remarkets following established new-business guidelines.
• File and document records of insurance transactions, maintain and update current rate manuals for all markets, including new coverage announcements.
• Maintain a comprehensive log and diary system, review and flag contentious issues for discussion with management as required.

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• An AIC license is required.
• The completion of or commitment to complete the following three insurance courses or their equivalents: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• We also consider your potential. If you believe you have what it takes to do the job, even if your experience doesn’t exactly match the qualifications above, we encourage you to apply and share why you think you would be a great fit.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports to set you up for success both in and outside of work. Here are some reasons you'll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) starting on your first day
• Defined benefit pension plan for a confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to extensive learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Opportunities for advancement to unlock your potential

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barriers to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. This includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving to celebrate what makes us unique. You are who you are, and our differences are what make us special.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.