Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Ontario Teachers Insurance Plan; City of Leduc, Wetaskiwin; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Broker for their Home & Auto Insurance division. This role involves assisting members with inquiries, resolving complaints, and assessing risks for automobile and property policies. The ideal candidate will possess an AIC license and have a commitment to ongoing education in insurance principles. With a focus on employee value and support, this company offers a competitive salary, industry-leading benefits, and flexible work options. Join a team that prioritizes growth and innovation in member service.

Benefits

Competitive salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

Coverage for continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• AIC license is required for this position.
• Completion of CIP Principles and Practice is expected.

Responsibilities

• Assist members with product and service information and resolve complaints.
• Document insurance transactions and maintain current rate manuals.

Skills

Customer Service

Risk Assessment

Problem Solving

Sales Objectives

Education

AIC License

CIP Principles and Practice

Property 1 Course

Automobile Course

Tools

Microsoft Office Suite

Job description

Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

• Full-time
• Department: Home & Auto Service

Who We Are

At the OTIP Group of Companies (OGC), we believe that when employees feel valued for their work, supported as individuals, and included in the organization, they perform their best. We prioritize our people and aim to deliver meaningful benefits, support, and service. Join us as we grow into a future that reimagines what it means to serve our members.

Reporting to the Assistant Manager, you will assist members by providing product and service information, resolving complaints, and assessing risks for automobile and property policies.

The core responsibilities include:

1. Responding to telephone inquiries and written requests, processing changes in the system, applying underwriting standards, assessing risks, and handling general account inquiries.
2. Resolving product and service issues, clarifying complaints, determining causes, explaining solutions, expediting corrections, following up, and recommending improvements to management.
3. Attracting potential members by answering questions, providing product information, obtaining expiry dates, and meeting sales objectives.
4. Processing rewrites and remarketing following established guidelines.
5. Documenting insurance transactions, maintaining current rate manuals, and updating coverage information.
6. Maintaining logs, reviewing issues, and discussing contentious matters with management as needed.

Ideal candidates will possess:

• An AIC license is required.
• Completion or commitment to complete CIP Principles and Practice, Property 1, and Automobile courses or equivalent.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite.

Potential Candidates: If you believe you have what it takes but lack some experience, we encourage you to apply and share why you would be a great fit.

Perks We Offer

• Competitive salary and bonuses.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) from day one.
• Defined benefit pension plan.
• 100% coverage of approved continuing education and licensing fees.
• Access to learning resources like LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.

Join Our Team! If interested, please apply online.

We are committed to creating an accessible and inclusive environment, providing accommodations as needed. We value diversity, equity, and inclusion and encourage applications from all qualified individuals. Only those selected for an interview will be contacted.