Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Burlington; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a customer service associate to assist customers, manage transactions, and maintain store security at our Burlington location. Candidates should have a high school diploma and previous experience in a customer-facing role.

This position requires the ability to lift significant weight and perform a range of physical tasks while ensuring a clean and welcoming store environment.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30-50 lbs and meet physical demands of the job.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and assist with stock replenishment.
• Ensure a positive and respectful environment for all.
• Maintain cleanliness throughout the store.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Relationship management

Education

High school diploma or equivalent

Job description

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks for stock replenishment according to productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent (preferred)
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred)
• Ability to follow instructions and interpret operational documents (required)
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service, relationship management, organizational, communication, problem‑solving, and decision‑making skills (required)

Compensation

The starting pay for this position is $17.60 per hour.

Location: 4517 Dundas Street, Burlington, Ontario L7M 5B4.