Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Welland; On-site; CAD 20,002 - 28,488; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. is looking for a Customer Service Associate in Welland, Ontario. This role requires assisting customers, managing sales transactions, and maintaining stock levels for a great shopping experience.

The ideal candidate will have a high school diploma or equivalent, customer service experience, and possess strong organizational and communication skills. The position offers a starting pay of $17.60 per hour.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred.
• Ability to lift between 30 and 50 lbs and fulfill physical demands like walking and standing.
• Excellent customer service and relationship management skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and ensure cash security.
• Maintain store cleanliness and stock levels.

Skills

Customer service skills

Relationship management

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Compensation

The starting pay for this position is $17.60 per hour.

Location

102 Primeway Dr., Welland, Ontario L3B 0A1