Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Brantford; On-site; CAD 20,002 - 28,488; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in Brantford, Ontario. The role focuses on delivering a great shopping experience by assisting customers and managing transactions. The starting pay is $17.60 per hour.

Ideal candidates will have previous customer service experience, strong communication and organizational skills, and the ability to lift and carry items as required. Join us in creating a positive shopping environment for every customer!

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Job Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications & Experience

• High school diploma or equivalent (preferred)
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred)
• Ability to follow instructions and interpret operational documents (required)
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting (required)
• Excellent customer service and relationship management skills (required)
• Strong organizational and communication skills (required)
• Strong problem solving and decision making skills (required)

Compensation

The starting pay for this position is $17.60 per hour.

Location

82b King George Road, Brantford, Ontario N3R 5K4

EEO Statement

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.