Customer Service Associate

DOLLAR TREE STORES CANADA, INC.; Burlington; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a part-time Associate to join our Burlington, Newfoundland location. The role involves assisting customers, managing transactions, and maintaining store cleanliness and stocking.

The ideal candidate will possess customer service experience and strong organizational skills, with a minimum education of a high school diploma. This position offers a starting pay of $17.60 per hour, along with a commitment to diversity and accessibility in our hiring process.

Qualifications

• Previous customer service experience in retail is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs.
• Demands frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a positive and safe environment.

Skills

Customer service experience

Relationship management skills

Problem-solving skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well‑stocked and recover merchandise.
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
Maintain the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height, meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem‑solving and decision‑making skills are required.

Compensation

The starting pay for this position is $17.60 per hour.

Location

Part time 2020 Appleby Line, Burlington, Ontario L7L 6M6

Commitment to Diversity & Accessibility

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.