Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; St. Catharines; On-site; CAD 20,002 - 28,488; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate in St. Catharines to deliver a great shopping experience. You will assist customers, manage sales, and keep the store clean and well-stocked.

The ideal candidate has a high school diploma, prior customer service experience, and strong organizational and communication skills. Enjoy a part-time job with a starting pay of $17.60 per hour.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment.
• Ability to lift between 30 and 50 lbs. from floor to above shoulder height.
• Must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a clean and neat store environment.
• Perform other duties as assigned.

Skills

Customer service skills

Relationship management

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Job Summary

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent (preferred)
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred)
• Ability to follow instructions and interpret operational documents (required)
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills (required)
• Strong organizational and communication skills (required)
• Strong problem‑solving and decision‑making skills (required)

Pay & Location

Starting pay: $17.60 per hour. Part‑time, located at 320 Ontario St., St. Catharines, Ontario L2R 5L8.

EEO & Accessibility

We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.