Business Systems Analyst

Simon Fraser University; Burnaby; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

7% pay in lieu of benefits

8% vacation pay

Extended health & dental plans

Professional development funds

Hybrid-work program

Job summary

Simon Fraser University is seeking a Business Systems Analyst to support SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service requests, identifies root causes, coordinates system fixes and enhancements, and develops operational and knowledge base documentation and user training.

Working closely with users and cross-functional technical teams, the BSA helps maintain reliable services, improve operational processes and deliver

Qualifications

• Bachelor’s degree in CS/IS or related field with four years of related experience.
• Excellent business analysis skills with ability to analyze and design complex processes.
• Strong project management skills with ability to manage multiple tasks.
• Excellent customer service and interpersonal skills with teamwork and mentorship.
• Sound judgment and documentation skills for stakeholder communication.

Responsibilities

• Lead analysis and resolution of production issues for enterprise systems.
• Assess service requests, identify root causes, and coordinate fixes.
• Collaborate with users and cross-functional technical teams in Agile environment.
• Develop operational and knowledge-base documentation and user training.
• Balance immediate operational needs with sustainable improvements for existing functionality.

Skills

Business analysis

Project management

Customer service

Interpersonal skills

Analytical thinking

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Academic Management Systems, part of IT Services at SFU, partners with Faculties and Faculty Relations to deliver systems that support academic operations. We are agile, cross-functional teams of analysts, developers, and QA specialists who thrive on collaboration, innovation, and continuous improvement. Our focus is building user-centered IT solutions that simplify processes, improve efficiency, and enhance the SFU experience for faculty and staff.

SFU is embarking on a three-year digital transformation through the Integrated Faculty Management System (IFMS) program. This initiative will modernize and unify workflows across faculty and administrative domains, supporting long-term improvements in academic administration and advancing the university’s mission.

About the Role

The Business Systems Analyst supports service operations for SFU’s faculty systems, including ETRACS. The role leads the analysis and resolution of production issues, assesses service requests, identifies root causes, coordinates system fixes and enhancements, and develops operational and knowledge base documentation and user training. Working closely with users and cross-functional technical teams, the BSA helps maintain reliable services, improve operational processes and deliver timely, user-focused solutions within a collaborative Agile environment.

The ideal candidate brings investigative curiosity and experience supporting complex enterprise systems, with strong skills in business analysis, troubleshooting, workflow analysis, documentation, training and stakeholder engagement. They can investigate issues, identify root causes and propose practical solutions within an established, highly integrated system. This role requires end-to-end systems thinking across service requests, incident resolution, enhancements, testing and release readiness. Success depends on sound judgment, clear communication and the ability to balance immediate operational needs with sustainable improvements that consider existing functionality and dependencies. A strong understanding of software development processes, integrated systems and service operations is essential.

Full Job Description

Qualifications

Bachelor’s degree in Computer Science, Business Administration, Management Information Systems or a related discipline, with four years of related experience, including experience in business analysis, working with enterprise-level applications in a large, complex, technically focused environment, or an equivalent combination of experience, certification and education.

• In-depth understanding of policies governing academic and human relations, collective agreements, academic planning, reporting, budget management, research and teaching in order to lead academic systems development and data services.
• Excellent business analysis skills, with a proven ability to successfully conduct business and systems process analysis and design at a complex level to ensure solutions meet long-term business strategies
• Strong project management skills, with proven ability to successfully manage multiple tasks
• Excellent customer service, interpersonal, teamwork, and mentorship skills
• Excellent analytical reasoning, problem solving, time management, and organizational skills

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is December 31, 2028.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].