Inova Québec - Bilingual Sales Representative

OTIP Group of Companies (OTIP, Orbit, Curo); Montreal; Híbrido; CAD 55 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Defined benefit pension plan

100% coverage of continuing education

LinkedIn Learning access

Flexible work-from-home and hybrid

Advancement opportunities

Resumo da oferta

OTIP Group of Companies (OTIP, Orbit, Curo) in Montreal is seeking a driven insurance professional to manage inbound inquiries, quote requests, and coverage expansions. You will assess customer needs, recommend tailored solutions, and deliver accurate quotes, while driving referrals and building lasting relationships.

The role emphasizes strong communication, problem solving, and time management, with familiarity in Epic, Applied Rating Services, and company portals.

Qualificações

• AMF license is required.
• Minimum 3 years of experience in personal lines, automobile & property insurance.
• Excellent communication skills with internal and external stakeholders.
• Strong problem solving and customer issue handling abilities.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office; experience with Epic, Applied Rating Services and company portals is a plus.
• Ability to communicate in English and French, both verbally and in writing.

Responsabilidades

• Handle inbound calls from customers seeking quotes or coverage expansions.
• Uncover customer needs, recommend tailored insurance solutions, and provide accurate quotes.
• Introduce new products and services and explain coverage options.
• Ask for referrals to grow the sales pipeline and foster relationships.
• Maintain customer documentation and process account changes in a timely manner.
• Stay updated on underwriting guidelines and market changes.

Conhecimentos

AMF license

Customer service

Bilingual English/French

Time management

Communication skills

Ferramentas

Epic

Applied Rating Services

Company portals

Descrição da oferta de emprego

What You’ll Do

Reporting to the Senior Manager, Sales & Service, you will handle inbound calls from customers seeking quotes or looking to expand their coverage. Your role is to uncover customer needs, recommend tailored insurance solutions, and provide accurate, competitive quotes. You’ll introduce new products and services, explain coverage options, and ensure a positive experience that builds loyalty and drives additional business. In addition, you’ll actively ask for referrals to help grow our sales pipeline and identify opportunities to deepen customer relationships. The core parts of your role will be to:

• Selling products by establishing contact and developing relationships with prospects. Responding promptly to telephone inquiries and written requests. Following-up on ex-dates , re-quoting prospects from previous years, cancelled files, contacting leads generated, and asking for referrals.
• Creating a trusting environment that fosters new sales opportunities and retention of existing business to increase sales potential.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized.
• Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up in EPICTackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.
• Keep updated on company underwriting guidelines and changing markets.
• Performs other duties within competence, as assigned.

Let’s Talk About You

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• An AMF license is required.
• A minimum of 3 years of experience, in personal lines, automobile & property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications. Preference given to candidates with experience using Epic, Applied Rating Services and Company portals.
• The ability to communicate verbally and in writing, in English and French is required.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Salary Range

This position offers a competitive salary within a range from $55,011 to $75,583 along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement