Customer Service Assistant

Bison Transport Inc; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bison Transport Inc is seeking a Customer Service Assistant to support its regional freight coordination. The role involves accurate order entry, timely status updates to customers, and maintaining schedules for dispatch and deliveries.

You will interact with shippers, consignees and internal teams to ensure service excellence. Ideal candidates will bring strong communication, organizational skills and a customer-first mindset, thriving in a fast-paced, deadline-driven environment.

Qualifications

• Customer service experience is essential.
• Strong communication and time-management skills are required.
• High attention to detail and accuracy in data collection and orders.

Responsibilities

• Enter designated orders for the assigned region, ensuring all details are complete for dispatch.
• Update customers on shipment status and provide regular reports for selected accounts.
• Secure and update shipping and delivery appointments with required lead times.
• Build relationships with shippers and consignees to meet customer and Bison's needs.
• Route customer inquiries efficiently and maintain a responsive service level.

Skills

Customer service

Communication

Time management

Data entry

Attention to detail

Job description

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work.

The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific Responsibilities include:

• Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
• Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
• Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
• Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
• Handing customer inquiries off the general queue in a pleasant and efficient manner.

Our Ideal Candidate will possess:

• Prior Transportation, and/or Logistics experience is an asset.
• Sound analytical and critical thinking skills.
• Proven communication and time-management skills.
• Proven ability to provide exceptional customer service to internal and external customers.
• Ability to communicate both in-person and over the phone.
• High attention to detail and accuracy integrity with data collection and order entry.
• Ability to thrive in a fast-pace, deadline-oriented environment.
• Strong customer service and relationship-building skills.
• Strong ability to adapt to varying situations.
• Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.

Shift: Monday to Friday, standard business hours. Candidates must be flexible, as this role may transition to a modified shift schedule in the future to support evolving business needs.

This job is classified under NOC Code: 64409.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of "how can we be better, do better and get better results".