Customer Service/Appointment Coordinator (AA122)

Express Employment Professionals - Cincinnati East; Ajax; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Temporary to permanent

Family brand dealership

Job summary

Express Employment Professionals - Cincinnati East is hiring for a Customer Service/Appointment Coordinator for a leading Ajax car dealership. The role supports scheduling of service appointments, follow-up communications, and proactive customer outreach to maximize service retention.

Strong data entry, CDK software, and MS Office skills are required, with a Monday–Friday 8:00am–5:00pm schedule and $20/hour pay.

Qualifications

• Minimum 1 year of Customer Service or Appointment Scheduling experience.
• Experience using CDK software.
• Proficient using MS Office (Word, Excel, Outlook).
• Experience handling a high volume of inbound/outbound calls.
• Strong data entry and record-keeping experience.
• Excellent communication skills (verbal and written).
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Answer inbound customer calls and service-related inquiries.
• Schedule, confirm, and coordinate service appointments for customers.
• Make outbound calls to existing customers regarding maintenance reminders, upcoming service needs, and dealership promotions.
• Follow up with customers regarding missed, cancelled, or rescheduled appointments.
• Maintain accurate customer information, appointment details, and communication notes.
• Assist in maximizing service department traffic by proactively booking appointments and promoting service retention initiatives.
• Coordinate communication between customers and the Service Department.
• Support customer satisfaction and retention efforts through regular follow-up and relationship management.
• Handle email inquiries and appointment requests promptly and professionally.
• Maintain organized records and perform general administrative duties.
• Perform other tasks that may be assigned.

Skills

Customer service

Appointment scheduling

Data entry

Communication skills

Attention to detail

Multitasking

Conflict resolution

Phone etiquette

Tools

CDK software

MS Office

Job description

Our Ajax client, a leading car dealership who sells new and used vehicles, is looking for a Customer Service/Appointment Coordinator to join their team!

Benefits to you:

• Evaluation Hire (Temporary to Permanent)
• Established family brand dealership with over 40 years in business
• Full Time Hours
• Work in a positive and team-oriented culture

Responsibilities:

• Answer inbound customer calls and service-related inquiries
• Schedule, confirm, and coordinate service appointments for customers
• Make outbound calls to existing customers regarding maintenance reminders, upcoming service needs, and dealership promotions
• Follow up with customers regarding missed, cancelled, or rescheduled appointments
• Maintain accurate customer information, appointment details, and communication notes
• Assist in maximizing service department traffic by proactively booking appointments and promoting service retention initiatives
• Coordinate communication between customers and the Service Department
• Support customer satisfaction and retention efforts through regular follow-up and relationship management
• Handle email inquiries and appointment requests promptly and professionally
• Maintain organized records and perform general administrative duties
• Perform other tasks that may be assigned

Qualifications and Skills:

• Minimum 1 year of Customer Service or Appointment Scheduling experience
• Experience using CDK software
• Proficient using MS Office (Word, Excel, Outlook)
• Experience handling a high volume of inbound/outbound calls
• Strong data entry and record-keeping experience
• Excellent communication skills (verbal and written)
• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Strong problem-solving and conflict-resolution skills

Bonus Qualifications:

• Previous Automotive Dealership experience (preferred)
• Business Development Centre (BDC) experience (asset)

Compensation and Hours:

• Monday to Friday: 8:00am to 5:00pm
• Pay Rate: $20 per hour

Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.