Appointment Coordinator

CanadaOne Auto Group Inc.; Innisfil; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Employee and Family Assistance Program

Collaborative work environment

Ongoing training

Job summary

400 Chrysler Dodge Jeep Ram Ltd. is seeking an Appointment Coordinator to manage service appointments and maintain accurate customer records. You will handle calls and emails, promote maintenance, and ensure efficient scheduling in a fast-paced dealership environment.

The role requires strong customer service skills, multi-tasking abilities, and a proactive attitude to improve service experiences for our customers.

Qualifications

• Experience delivering a consistently exceptional customer experience.
• Ability to multi-task across multiple computer programs while engaging customers.
• Energetic and driven to improve efficiencies and learn.
• Proactive self-starter with accountability.
• Operates with integrity and high energy.
• Strong initiative and positive attitude.
• Highly organized with strong prioritization.
• Able to analyze problems and provide effective solutions quickly.

Responsibilities

• Handle all incoming service calls and emails for service appointments.
• Advise and promote recommended scheduled maintenance.
• Answer customer inquiries and provide assistance as needed.
• Input and maintain vehicle/customer information in the system.
• Complete outbound reminder calls and emails to schedule appointments.
• Identify and escalate customer concerns with management using the dealership process.

Skills

Customer experience

Multi-tasking

Proactive

Integrity

Initiative

Organization

Problem solving

Dealership appointment bookings

Education

Experience in dealership service department appointment booking

Tools

CDK

Dealermine

Job description

400 Chrysler Dodge Jeep Ram Ltd.is currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalat customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We're Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

400 Chrysler Dodge Jeep Ram Ltd is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 705-719-8204 or [e-mail] to make your needs known in advance.