Business Development Coordinator/ Appointment Coordinator

AWIN - BMW Autohaus; Toronto; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Group RRSP Contribution program.

Work/life balance.

Training and support programs.

Boot and tool allowance.

Corporate support.

Mentorship and development.

Unlimited careers opportunities within

Job summary

AWIN - BMW Autohaus in Thornhill, ON is seeking a Business Development Coordinator to manage incoming sales calls, book appointments, and support management with administrative tasks. The role emphasizes timely responses, data accuracy, and strong customer service in a fast-paced automotive group.

Mandarin language skills are considered an asset. The position offers an hourly wage with bonus potential and opportunities for career growth within the AWIN network.

Qualifications

• High school diploma or equivalent.
• Mandarin speaking is an asset.
• Strong knowledge of Microsoft Office products (Excel, Word, Outlook).
• Excellent communication and customer service skills.
• Previous experience in a customer service role.
• Experience using dealership software is preferred.

Responsibilities

• Answer incoming sales department calls within three rings.
• Respond to emails and internet leads from sales prospects.
• Schedule and manage sales appointments; update customer data in the system.
• Coordinate with management on appointment discrepancies and follow-ups.
• Maintain professional communication with customers and sales team.

Skills

Excellent communication skills

Customer service

Team orientation

Education

High school diploma or equivalent

Tools

Excel

MS Word

Outlook

Microsoft Office

Job description

Business Development Coordinator/ Appointment Coordinator

Full Time Permanent BMW Autohaus, Thornhill, ON, CA

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join AWIN!

Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our BMW Autohaus dealership is looking for a Business Development Coordinator to join our amazing team!

Excellent Group Benefits package!

• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group

Job Purpose

The Business Development Coordinator is responsible for answering all incoming sales department phone calls in an efficient and friendly manner. This position is responsible for booking sales appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a member of the management team is consulted.

Responsibilities

• Answer all incoming telephone calls within three rings.
• Respond to inbound/outbound emails, telephone calls and internet prospects from the sales department internet leads.
• Timely response to customer requests.
• Friendly attitude at the first point of contact with any potential client/customer.
• Update records and enter customer information into data management system.
• Create and filter customer retention list and schedule sales appointments.
• Follow up on all sales appointments, such missed appointments.
• Communicate effectively and professionally with customers.
• Notify necessary departmentswhen an appointment is scheduled.
• Ability to meet or exceed monthly goals.
• Assist with other duties, as assigned by the direct manager.

Salary Range

Hourly rate plus bonus, total up to $60,000.00+.

Qualifications

• High school diploma or equivalent.
• Mandarin speaking is an asset.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Sales Consultants and Management.
• Previous experience in a customer service role.
• Ability to maintain filing systems and database.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• Experience using dealership related software is preferred.
• Mandarin Speaking is strongly preferred.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).