Customer Service and Sales Support Representative

AL13 Architectural Systems®; Delta; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading building products company in Delta, Canada, is seeking a dedicated sales support member. This role involves processing orders, providing exemplary customer service, and supporting the sales team. Candidates should possess strong communication and computer skills, have at least one year in customer service, and be able to manage multiple tasks effectively. The compensation ranges from $60,000 to $70,000, depending on experience. Join our dynamic team and contribute to our success in the architectural systems market.

Qualifications

• Minimum 1-year experience in a customer service role.
• Ability to fluently communicate in English (verbal and written).
• Proficient in Microsoft Office and Google Suite.
• Ability to remain organized while multi-tasking.

Responsibilities

• Establish and maintain relationships with customers.
• Assist outside sales representatives as needed.
• Process sales orders, returns, and payments.
• Respond to customer inquiries via phone, email, or in person.
• Represent the company at trade shows and events.
• Proof order documents and resolve discrepancies.

Skills

Strong computer skills

Phone/email communication skills

Customer service

Organizational skills

Proactive problem solving

Interpersonal skills

Tools

Microsoft Office

Google Suite

Job description

Overview

AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.

We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.

Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.

The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.

Responsibilities:

• Establish a positive, proactive, and ongoing relationship with customers/clients
• Assist outside sales reps as needed
• Process sales orders, returns, and related payments/credits
• Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person
• Represent the company at trade shows and industry events
• Process sample order requests and coordinate shipping
• Develop and maintain a high standard of product knowledge
• Entering orders into a database using published lead times and following order processing guidelines
• Developing an understanding of the manufacturing process
• Proofing order documents and resolving any discrepancies
• Maintaining master copies of sales orders
• Promoting “end-to-end customer care” throughout all aspects of the process
• Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up

Attributes of a Successful Candidate:

• Minimum 1-year experience in a dynamic customer service position
• Ability to fluently communicate in English (verbal and written)
• Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
• Ability to remain organized while continually multi-tasking
• Proactive problem solving
• High standards and professional manner/demeanor
• Sound judgment and accountability
• Superior interpersonal skills

Compensation and Benefits:

• $60,000-$70,000 (depending on experience)