Showroom & Design Coordinator

AGL Surfaces; Hamilton; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

AGL Surfaces is seeking a Showroom & Design Coordinator for a hybrid role in the Galleria showroom in Stoney Creek. You will deliver an exceptional client experience, assist with product selection, and provide administrative coordination to keep inquiries, samples, appointments, projects, and sales activities organized.

The ideal candidate will be passionate about interior design, architecture, materials, and architectural surfaces, with strong organizational and communication skills and comfort

Qualifications

• Strong administrative, organizational, and time-management skills.
• Excellent attention to detail and follow-through.
• Professional and confident communication skills.
• Strong customer service and interpersonal skills.
• An eye for design, colour, materials, and presentation.
• Comfortable working in a high-end showroom environment.
• Proficient with Microsoft Office and CRM systems.
• Genuine interest in architecture, interior design, construction, materials, or architectural surfaces.

Responsibilities

• Greet and assist architects, designers, builders, contractors, fabricators, and homeowners visiting the Galleria.
• Develop product knowledge across AGL Surfaces' materials.
• Assist clients with product, colour, finish, and sample selection.
• Maintain an organized, current showroom and sample library.
• Prepare samples, product information, specifications, and presentations for meetings.
• Answer and direct phone calls and emails; respond to showroom inquiries.
• Schedule showroom appointments, presentations, tours, and sales meetings.
• Maintain CRM data for customers, projects, and communications.
• Support sales with project administration, samples, follow-ups, documentation, and presentations.
• Assist with order administration, quoting, data entry, and reports.
• Coordinate information between sales, estimating, warehouse, and management.
• Assist with showroom events, product launches, training sessions, and client presentations.
• Ensure every client interaction reflects AGL Surfaces' professionalism.

Skills

Administrative skills

Organizational skills

Time management

Customer service

Communication skills

Attention to detail

Design interest

Tools

Microsoft Office

CRM systems

Job description

AGL Surfaces is the architectural surfaces division of AGL, a Canadian company with over 37 years of industry experience. Our Galleria in Stoney Creek showcases a curated portfolio of high-performance materials for interior and exterior architecture. Our portfolio includes Sintered Stone, Natural Textured Stone, Nano-Crystallized Glass, and Architectural Panels, serving architects, interior designers, builders, contractors, fabricators, and homeowners across a wide range of applications.

The Opportunity

We are looking for a Showroom & Design Coordinator to become an integral part of our growing AGL Surfaces team. This is a hybrid showroom, design-support, customer service, and administrative role. You will help create an exceptional experience for clients visiting the Galleria while providing the administrative coordination needed to keep inquiries, samples, appointments, projects, and sales activities organized and moving forward.

This position is ideal for someone who has a genuine interest in interior design, architecture, materials, and architectural surfaces, combined with strong administrative and organizational skills.

Key Responsibilities

• Welcome and assist architects, designers, builders, contractors, fabricators, and homeowners visiting the Galleria.
• Develop strong product knowledge across AGL Surfaces' Sintered Stone, Natural Textured Stone, Nano-Crystallized Glass, and Architectural Panels collections.
• Assist clients and design professionals with product, colour, finish, and sample selection.
• Help clients understand the characteristics and potential applications of different surface materials.
• Maintain an organized, current, and visually compelling showroom and sample library.
• Prepare samples, product information, specifications, and presentation materials for client meetings.
• Answer and direct phone calls and emails and respond to general showroom inquiries.
• Schedule showroom appointments, presentations, tours, and sales meetings.
• Maintain accurate customer, project, and communication information within the CRM.
• Support sales representatives with project administration, samples, follow-ups, documentation, and presentations.
• Assist with order administration, quoting support, data entry, reports, and other administrative requirements.
• Coordinate information between sales, estimating, warehouse, and management.
• Assist with showroom events, product launches, training sessions, and client presentations.
• Ensure every client interaction reflects the professionalism and quality of the AGL Surfaces brand.

What We're Looking For

• Strong administrative, organizational, and time-management skills.
• Excellent attention to detail and follow-through.
• Professional and confident communication skills.
• Strong customer service and interpersonal skills.
• An eye for design, colour, materials, and presentation.
• Comfortable working in a high-end showroom environment.
• Proficient with Microsoft Office and comfortable learning CRM and other business systems.
• Genuine interest in architecture, interior design, construction, materials, or architectural surfaces.

Experience That Would Be an Asset

• Experience with sintered stone, natural stone, glass, tile, countertops, cabinetry, flooring, or architectural materials.
• Experience working in a design or architectural showroom.
• Experience working with designers, architects, builders, contractors, or fabricators.
• Knowledge of design software, CAD, or architectural drawings.
• CRM, quoting, order processing, or project coordination experience.

The Right Person

We're looking for someone who is organized, polished, personable, curious, and takes ownership. You should enjoy helping clients, have an eye for design and presentation, and be interested in learning the technical and design aspects of architectural surfaces.

You don't need to know everything about our materials on day one. We can teach product knowledge. What we need is someone with the administrative discipline, design interest, professionalism, and personality to become a valuable part of our team.

Why Join AGL Surfaces?

• Join an established Canadian company with over 37 years of industry experience.
• Work in our newly designed Galleria showroom in Stoney Creek.
• Work with a curated portfolio of innovative architectural surface materials.
• Build relationships with architects, designers, builders, contractors, and fabricators.
• Be part of the continued growth of an exciting and expanding division.
• Opportunity to develop your career within AGL Surfaces.