Customer Service and Leasing Coordinator

COGIR Real Estate; Montreal (administrative region); On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Group insurance

Floating days off

Social leave

Vacation

Free coffee, tea and herbal tea

Challenging opportunities

Job summary

COGIR Real Estate in Montreal is seeking a Customer Service and Leasing Coordinator to welcome visitors, analyze client needs, provide high-level service and guide prospective tenants through available apartments. You will coordinate tours, follow up with clients and support the team with daily administrative tasks.

The role emphasizes client relations, sales aptitude, bilingual communication in French and English, and collaboration within a tight-knit team.

Qualifications

• Experience delivering excellent customer service in a real estate or leasing context.

Responsibilities

• Greet visitors and respond to inquiries with a welcoming, professional demeanor.
• Analyze client needs and match them to available units.
• Conduct site tours for prospective tenants and explain lease terms.
• Process leases, collect documents, and coordinate with property management.
• Follow up with clients to advance leasing opportunities and maintain relationships.
• Maintain resident directory and update administrative forms and records.

Skills

People skills

Customer focus

Sales ability

Teamwork

Communication (written & verbal)

Prioritization & judgment

Adaptability

Tools

Hopem

QuickBooks

Microsoft Word

Excel

Outlook

Job description

Customer Service and Leasing Coordinator

Every day, our passionate team makes a difference for our tenants. A human-centered approach is at the heart of our company philosophy. Furthermore, COGIR Real Estate's success is based on strong teamwork between the various departments and on all the people who have joined the company over the past 25 years.

Job Status : Permanent: Full Time

Job Schedule : Day time

Purpose of the position

At Cogir Real Estate, people are at the heart of our philosophy, both for our team and for our clients. We are looking for a Customer Service and Leasing Coordinator for our building located in downtown Montreal.

Specifically, your daily life with us will look like :

• Analyze client needs
• Greet visitors
• Provide a high level of customer service
• Rent out vacant apartments in the building
• Greet clients and take them on a tour of the site
• Follow up with clients
• Assist your immediate superior and other team members with their daily tasks and administrative duties
• Analyze the clients needs in relation to the available properties
• Ensure customer satisfaction objectives are met
• Ensure that partner files are compliant with coporate standards
• Monitor the integration of a new resident
• Distribute monthly financial results to the owners
• Promote activities to the residents
• Make appointments
• Manage customer inquiries
• Maintain the residence directory
• Update different administrative forms and documents
• Maintain the different registers
• Participate in special projects when assigned to you
• Organize and coordinate the CMS's activities
• Prepare information packets for customers
• Recommend appropriate domiciles to clients based on their needs
• Writing letters/documents and performing other clerical tasks
• Interact with your colleagues in response to client requests

The ideal person has :

• Enjoy contact with people
• Ability to develop relationships
• A customer-focused approach
• Proven ability to sell
• Good judgment and priority management
• Good analytical skills, good judgment
• Focused on teamwork and collaboration
• Excellent written and verbal communication skills
• Team spirit

Required qualifications :

• Ease in the use of computer tools
• Bilingualism both oral and written
• Good sense of interpersonal communication
• Good team player
• A good working knowledge of Microsoft Word, Excel and Outlook (an asset)
• A good working knowledge of French and English, both oral and written
• A working knowledge of the software systems, Hopem and Quickbooks (an asset)
• A working knowledge of real estate (an asset)

What will you be offered:

To be discussed

Group insurance

Floating days off

Social leave

Vacation

Free coffee, tea and herbal tea

Challenging opportunities, up to your ambitions!

Schedule adapted to your needs and operations (flexible)

Recognition program

A welcoming and tight-knit team!

COGIR Real Estate promotes access to equality in employment.Thank you for your interest in COGIR Real Estate, candidates selected for an interview will be contacted as soon as possible.