Bilingual Credit & Collections

BilingualOne Employment Services; Markham; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Paid overtime

Pension contributions

Wellness support

Tuition reimbursement

Job summary

BilingualOne Employment Services is recruiting a Bilingual Credit & Collections professional for a full-time, permanent opportunity in Markham, Ontario. This role requires fluency in English and French and experience in managing complex, high-risk accounts with professionalism and sound judgment.

You'll join a stable finance environment with teamwork, accountability, and customer-focused problem solving, plus hybrid work, paid overtime, pension contributions, wellness support, professional

Qualifications

• Fluent bilingual in English and French.
• Experience handling complex delinquent accounts.
• Strong negotiation and problem-solving skills.

Responsibilities

• Manage complex delinquent accounts including bankruptcies, repossessions, fraud investigations, deceased estates, insurance recoveries, escalations and charge-offs.
• Handle inbound and outbound calls while negotiating payment arrangements.
• Assess account risk and recommend recovery strategies with accurate documentation.
• Coordinate with legal teams, bailiffs, dealerships and external partners.
• Conduct follow-ups, skip tracing, account reviews and collections activity in high-volume settings.
• Support training, process improvements and best practices in collections.

Skills

Bilingual English/French

Credit & Collections

High-risk accounts

Negotiation

Tools

CRM systems

Job description

Job Summary

We are recruiting for a Bilingual Credit & Collections professional for a full-time, permanent opportunity in Markham, Ontario. This role is ideal for an experienced English and French collections specialist who is confident managing complex, high-risk customer accounts and resolving sensitive account matters with professionalism, accuracy, and sound judgment.

As a Bilingual Senior Customer Accounts Specialist in Collections, you will support a stable, professional finance environment where teamwork, accountability, and customer-focused problem solving are valued. This opportunity offers a strong compensation package, hybrid work flexibility, paid overtime, pension contributions, wellness support, professional development reimbursement, and meaningful career growth potential.

The successful candidate will work with supportive leadership, collaborative internal teams, and external partners to reduce financial risk, negotiate payment solutions, and help improve account recovery outcomes.

Key Responsibilities

• Manage complex delinquent accounts, including bankruptcies, repossessions, fraud investigations, deceased estates, insurance recoveries, escalations, and charge-offs.
• Handle inbound and outbound customer calls while negotiating payment arrangements and resolving sensitive account issues.
• Assess account risk, recommend appropriate recovery strategies, and maintain accurate account documentation.
• Coordinate with legal teams, bailiffs, dealerships, auction companies, and external partners to support recoveries and repossessions.
• Conduct follow-ups, skip tracing, account reviews, and collections activity in a high-volume environment.
• Support team training, mentorship, process improvements, and best practices within the collections function.

Compensation and Benefits

• Salary range: $70,00 to $80,00 annually.
• Employment type: Full-time, permanent.
• Location: Markham, Ontario.
• Work arrangement: Hybrid, 3 days in office.
• Schedule: Monday to Friday, 8:15 AM to 4:30 PM.
• Employer-paid medical, dental, and vision coverage.
• Defined contribution pension plan with 5% employer contribution and matching contributions up to a combined maximum of 15%.
• Performance bonus opportunities.
• 3 weeks of vacation annually.
• 6 sick days and 4 casual absence days annually.
• Paid overtime at 1.5x for hours worked beyond 37.5 per week.
• $400 annual fitness and wellness reimbursement.
• $1,500 annual tuition reimbursement, plus eligible professional fees.
• Associate vehicle discount program.
• Office closure between Christmas and New Year's without using vacation days.
• Professional development and career growth opportunities.