Customer service agent

Blue Ocean Contact Centers Inc.; Halifax; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

Blue Ocean Contact Centers Inc. in Halifax, NS is hiring a Customer Service Agent for permanent, full-time work. The role offers remote work options and a wage of $18.50 per hour for a 37.5-hour week.

The successful candidate will respond to inquiries, handle complaints, explain services, and maintain records. A bilingual, punctual, organized team player with strong communication is essential.

Qualifications

• Bilingual required.
• Secondary school graduation certificate required.
• Experience is an asset.
• Punctual and reliable; client-focused with strong communication skills.
• Organized, flexible, and a good team player.

Responsibilities

• Access and process data.
• Respond to customer complaints or concerns.
• Respond to customer inquiries and provide information.
• Explain the type and cost of services provided.
• Keep records and statistics.
• Receive and log complaints.

Skills

Bilingual

Punctual

Client focused

Interpersonal skills

Communication

Organized

Reliable

Team player

Attention to detail

Work under pressure

Education

Secondary (high) school graduation certificate

Job description

Blue Ocean Contact Centers Inc. based in 7051 Bayers Road suite 400, Halifax, NS B3L 4V2 is inviting applications from suitable candidates for the position of Customer service agent who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The candidate will also have the option of working remotely.

Employer Name: Blue Ocean Contact Centers Inc.
Position: Customer service agent
No. of vacancies: 18
Salary: $18.50 hourly for 37.5 hours per week
Employment type: Permanent employment, Full time
Location: 7051 Bayers Road suite 400, Halifax, NS B3L 4V2; Remote work available

• The candidate will be expected to access and process data.
• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate must explain the type and cost of services provided.
• The candidate will be expected to keep records and statistics.
• The candidate will be responsible for receiving and logging complaints.

Job Requirements

• The candidate must be bilingual.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• Candidate having experience is an asset.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate should have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.

Work setting

• The candidate must work in an urban area.
• The candidate will be required to work in the private sector.

Security and safety

• The candidate should be subjected to a thorough criminal background check.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.
• Health, Long term and Other benefits will be provided to the selected candidate.
• Under Health Benefits, the selected candidate will receive Dental plan, Health care plan, and Vision care benefits.
• Under Long Term Benefits, the selected candidate will receive Life insurance and Registered Retirement Savings Plan (RRSP).
• In addition to the Health and Long-term benefits mentioned above, the selected candidate will receive Free parking and Wellness program.