Customer service assistant

OCEAN STAR LTD; Toronto; On-site; CAD 22,000 - 32,000; Full time

Job summary

OCEAN STAR LTD, located at 2691 Markham Road, Scarborough, ON M1X 1L4, seeks a Customer Service Assistant to join a busy private-sector office. The role requires handling inquiries, billing setup, service explanations, and inventory tasks in a full-time permanent position with day and morning shifts.

Ideal candidates have a Bachelor’s degree, 3–5 years of related experience, strong communication skills, and the ability to work well in a team. Own transportation is preferred.

Qualifications

• Fluent in English
• Bachelor's degree required
• 3–5 years of related experience
• Ability to supervise 1–2 people
• Punctual and client focused
• Excellent oral and written communication skills

Responsibilities

• Respond to customer complaints or concerns.
• Respond to customer inquiries and provide information.
• Set up billing for services.
• Explain the type and cost of services provided.
• Keep records and statistics.
• Order office supplies and keep inventory.
• Carry out general office duties.
• Sell merchandise and advise on advertising or sales promotion strategies.
• Respond to written and oral questions.

Skills

Customer service

Interpersonal skills

Multitask

Team player

Initiative

Punctual

Education

Bachelor's degree

Tools

MS Excel

MS Outlook

MS Word

MS PowerPoint

Social Media

Job description

OCEAN STAR LTD based in 2691 MARKHAM RD, Scarborough, ON M1X 1L4 is inviting applications from suitable candidates for the position of Customer service assistant who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day and Morning.

Employer Name: OCEAN STAR LTD
Position: Customer service assistant
No. of vacancies: 1
Salary: $19.50 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 2691 MARKHAM RD, Scarborough, ON M1X 1L4

• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate will be expected to set up billing for services.
• The candidate must explain the type and cost of services provided.
• The candidate will be expected to keep records and statistics.
• The candidate must order office supplies and keep inventory.
• The candidate will be expected to carry out general office duties.
• The candidate must sell merchandise.
• The candidate will be expected to provide clients with advice on advertising or sales promotion strategies.
• The candidate must respond to written and oral questions.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a Bachelor’s degree.
• The ideal candidate will have at least 3 to 5 years of experience in a related industry.
• The candidate must be able to supervise 1 to 2 people.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate should be reliable.The candidate should be a good team player.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be able to multitask.

Work setting

• The candidate must work in the private sector.

Experience and specialization

Computer and technology knowledge

• The candidate must be familiar with the Internet, MS Excel, MS Outlook, MS Word, MS PowerPoint and Social Media.

Area of work experience

Additional information

Transportation/travel information

• The candidate must have their own transportation.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must finished the work with in the given time line.
• The candidate should be willing to work under pressure.
• Parking will be provided for the candidate.