Customer Service Agent - Shared

Paycom - ATS; Siksiká #146, Alberta; Remote; CAD 19,000 - 27,000; Full time

Job summary

Cloud5 Communications is seeking an Entry level Call Center/Reservations Specialist to support guests remotely in New Brunswick. You will handle calls and emails, promote reservation services, and guide customers through the booking process with professionalism.

Ideal candidates speak fluent English, communicate clearly, manage multiple tasks, and perform well in a fast-paced environment. A high school diploma and ability to pass a background check are required; prior hospitality experience is a

Qualifications

• Exceptional communication skills both written and verbal.
• Proficient customer service style that adapts to hotel tier.
• Experience converting conversations into a sale/booking is an asset.
• Must speak and read English fluently.
• Strong interpersonal, organizational and problem-solving abilities.

Responsibilities

• Handle calls and emails from Guests.
• Represent client and protect brand with professionalism.
• Book and promote reservation services.
• Answer questions about the reservation process.
• Book hotel reservations across online systems.
• Close bookings and meet sales metrics.
• Use standard technology: Soft-phones, email, webcam, browsers.
• Stay updated on client promotions.
• Complete training as necessary.

Skills

Communication skills

Customer service

English fluency

Interpersonal skills

Multitasking

Education

High School diploma

Job description

Job Details:

Level: Entry, Job Location: Remote New Brunswick - NA, NB, Position Type: Full Time, Education Level: High School, Salary Range: $16.40 - $16.40Hourly, Job Shift: Any, Job Category: Telecommunications, Please note - Cloud5 Communications cannot hire anyone on a Work Permit at this time due to Immigration rules. Specifically, we have reached the 10% maximum workforce on work permit rule. Should we fall below 10% we will remove this notation and open hiring to all.

Responsibilities and Duties

• Field calls/contacts from Guests via voice /email methods
• Represent the client and protect the client’s brand with exceptional professionalism
• Book and promote reservation services
• Answer any questions customers might have about the reservation process
• Book hotel reservations in multiple, online systems
• Overcome booking objections, assume, and close the booking
• Follow the approved call/sales flow to meet department sales metrics
• Understand the sales opportunity on each call and meet conversion sales metrics
• Use standard technology: Soft-phones, e-mail, webcam, and web browsers
• Maintain up-to-date knowledge of client promotions
• Complete all assigned training as necessary

Qualifications

• Exceptional communication skills both written and verbal
• Proficient customer service style that flexes according to level of Hotel Tier
• Experience converting the conversation into a sale/booking considered an asset
• Must be able to speak and read English fluently
• Have excellent interpersonal skills and the ability to organize simultaneous tasks
• Excellent organizational, problem solving and decision-making skills
• Ability to work in a fast-paced environment with tight deadlines
• Ability to work as a member of a team
• High School diploma or equivalent
• Must consent to and pass a criminal record check
• Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
• Must be legally entitled to work in Canada (Canadian citizen, permanent resident)

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.