Customer Service Agent

Executive Aviation; Abbotsford; On-site; CAD 18,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation is hiring Customer Service Agents at Abbotsford Airport (YXX) to deliver exceptional passenger service and support travel experiences. Join a fast-growing ground handling company with opportunities to travel at discounted rates and grow professionally.

You will be part of a team that values reliability, punctuality, and strong communication. The role includes early mornings, days, evenings, weekends and holidays, with comprehensive health benefits and flight perks.

Qualifications

• Minimum two years in a customer-facing role.
• Proven punctuality and reliability for airline service.
• Comfortable multitasking in a fast-paced environment.
• Proficient with computers and software.

Responsibilities

• Create a safe and stress-free experience for travelers from check-in to boarding.
• Assist with self-serve kiosks and passenger flow.
• Support aircraft preparation and on-time departures.
• Greet passengers arriving from flights and direct them to their gates.
• Enforce airline and airport policies with courtesy.
• Collaborate with airline crew and teammates to deliver exemplary service.

Skills

Customer service

Communication

Computer skills

Punctuality

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then Executive Aviation is hiring Customer Service Agents at the Abbotsford Airport (YXX) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Leadwho is there to support you.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$22.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Supporting self-serve kiosks
• A physical ability to consistently lift up to 70lbs/32 kgs
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license