Customer Service Administrator

Taylor-Steel-Inc; Hamilton; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Employer matched pension plan

Extensive benefits with employer paid

Deferred profit-sharing plan

Job summary

Taylor Steel Inc. is seeking a detail-oriented Customer Service Administrator to join its manufacturing team in Ontario. You will provide administrative and operational support across Quality, Production, Sales and Purchasing to keep day-to-day operations running smoothly.

Ideal candidates bring 3–5 years of administrative experience, strong communication, and proficiency in Microsoft Office. Experience in steel or manufacturing is a plus, with a college or university education preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable learning new software and internal systems.
• 3–5 years of administrative experience is an asset.
• Experience in the steel or manufacturing industry is an asset.

Responsibilities

• Coordinate quality-related activities, including production rejections, inspections, and non-conforming material.
• Support customer and mill claims alongside the Technical Service Coordinator.
• Manage outside processing orders from quotation through reconciliation and costing.
• Maintain inventory records and process material transfers and production postings.
• Support production scheduling by updating schedules and distributing production documentation.
• Prepare reports, analyze data, and assist with continuous improvement initiatives.
• Provide cross-functional support and backup for other Customer Service functions as needed.

Skills

Communication

Organization

MS Office

Task prioritization

Software learning

Education

College or university education

Tools

Microsoft Office Suite

Job description

Salary Range: CA$50,000.00 To CA$60,000.00 Annually

Customer Service Administrator

Location: Stoney Creek, ON

Employment Type: Full Time

Taylor Steel Inc. is looking for a highly organized and detail-oriented Customer Service Administrator to join our Customer Service team. In this role, you'll provide administrative and operational support across Quality, Production, Sales, and Purchasing while helping ensure our day-to-day operations run efficiently.

If you enjoy working in a fast-paced manufacturing environment, are passionate about organization and problem-solving, and thrive in a collaborative team setting, we'd love to hear from you.

What You'll Do

• Coordinate quality-related activities, including production rejections, inspections, and non-conforming material.
• Support customer and mill claims alongside the Technical Service Coordinator.
• Manage outside processing orders from quotation through reconciliation and costing.
• Maintain inventory records and process material transfers and production postings.
• Support production scheduling by updating schedules and distributing production documentation.
• Prepare reports, analyze data, and assist with continuous improvement initiatives.
• Provide cross-functional support and backup for other Customer Service functions as needed.

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable learning new software and internal systems.
• 3–5 years of administrative experience in a professional business environment is considered an asset.
• Experience in the steel or manufacturing industry is an asset.
• College or university education, or an equivalent combination of education and experience, is preferred.

What we offer:

• $50000 - $60000 Annual Salary plus company bonuses
• Employer matched Registered Pension Plan
• Extensive benefits with employer paid premiums
• Participation in our Deferred Profit-Sharing Plan after 2 years of full time company service

About Us

Taylor Steel Inc. is a privately owned Steel Service Center that sells and processes high quality, value added flat rolled steel to customers throughout North America. We are industry leaders when it comes to safety, quality, and customer service.

With facilities in both the United States and Canada, Taylor Steel operates out of six different plants with eighteen processing lines and a corporate throughput of over two million tons. With over fifty years of success, our focus on people, quality, service and our continued commitment to innovative and leading edge technology has made Taylor Steel a leader in the North American flat rolled steel industry.

Additional Information

• Only applicants under consideration will be contacted
• Taylor Steel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.