Customer Sales and Service Representative

Applied Industrial Technologies - Canada; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Base salary and bonus opportunities

Health, vision, and dental coverage

RRSP with company match

Paid vacation, sick time, and company holidays

Tuition reimbursement options

Personalized training and development program

Career development and advancement opportunities

Job summary

Applied Industrial Technologies - Canada is seeking a qualified Customer Service Representative for the Saskatoon, Saskatchewan location. This role involves building strong customer relationships, assisting with inquiries, and managing sales activities. Ideal candidates will have at least 2 years of sales experience in Industrial or Fluid Power components, exceptional communication skills, and a strong desire to provide excellent service. Additional benefits include health coverage, paid vacation, and career development opportunities.

Qualifications

• 2 or more years of Industrial or Fluid Power components sales experience.
• Self-motivated and enthusiastic with a positive attitude.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide expert assistance to customers with questions and problems.
• Maintain up-to-date knowledge of the company’s service offerings.
• Respond to customer inquiries both in person and via phone/email.

Skills

Industrial or Fluid Power components sales experience

Customer satisfaction

Excellent communication skills

Multitasking ability

Detail-oriented

Problem-solving capability

Tools

SAP

Outlook

Word

Excel

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Saskatoon, Saskatchewan location.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands‑on duties that will require mechanical aptitude.

Responsibilities

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintaining up to date knowledge of the company’s service offerings
• Prospecting for new customers and demonstrating product benefits
• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and via phone/email
• Providing support to the outside sales force
• Ensuring accurate, timely order processing through the computerized order processing system

Qualifications

• 2 or more years of Industrial or Fluid Power components sales experience
• Self‑motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills – both written and verbal
• Analytical and problem‑solving capability
• Computer literacy with focus on Outlook, Word, Excel, etc
• SAP experience would be an asset

Benefits

• Base salary and bonus opportunities
• Health, vision, and dental coverage, RRSP with company match
• Paid vacation, sick time, and company holidays, tuition reimbursement options
• Personalized training and development program
• Career development and advancement opportunities

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.