Customer Service Representative

Canadian-Bearings-Ltd.; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Birthday PTO

Development subsidy

Recognition program

LinkedIn Learning access

Growth opportunities

Job summary

Canadian Bearings is seeking a dedicated Customer Service Representative in Hamilton, ON to be the first point of contact for customers by phone, email, or in person. You will process orders, source products, and handle shipments while maintaining strong relationships with customers and vendors.

The role requires 3-5 years of customer service experience, excellent communication skills, and the ability to manage multiple priorities under pressure.

Qualifications

• 3-5 years of experience in customer service.
• Proficiency in English; French is a plus.
• Clear and effective verbal and written communication.
• Ability to manage multiple priorities and cope with stress.
• Post-secondary education completed.

Responsibilities

• Act as first point of contact for customers via phone, email or in-person (sales counter).
• Complete order processing (freight selection, order reception, invoicing).
• Engage in product sourcing, quoting, ordering, and expediting based on customer requirements.
• Resolve customer concerns and provide appropriate solutions; handle complex issues when needed.
• Ensure paperwork (proof of delivery, receipts, invoices) is completed and filed.
• Build and maintain relationships with customers and vendors; collaborate with teams.
• Provide after-hours on-call customer support as required.
• Conduct outbound sales calls to service accounts to increase profitability.
• Oversee shipping/receiving; verify orders and maintain documentation.
• Coordinate with carriers; schedule pickups/deliveries; resolve delays.
• Monitor inventory with warehouse; ensure timely replenishment.
• Provide in-person counter sales and branch support as needed.
• Engage in continuous learning about CB products and processes.

Skills

Mathematical skills

English proficiency

Problem-solving

Multitasking/Stress management

Clear communication

Education

Post-secondary education

Tools

CRM software

Job description

Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.

It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

Customer Service Representative

Hamilton, ON

What you will be doing:

• Act as first point of contact for customers via phone, email or in-person (sales counter).
• Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
• Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
• Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escape more complex issues as appropriate.
• Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
• Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
• Provide after-hours on-call customer support, when required/assigned.
• Conduct outbound sales calls to service assigned accounts and promote increased profitability.
• Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.
• Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
• Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
• Provide in-person counter sales and other branch-specific support as required.
• Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

• Mathematical skills
• Proficiency in English is required, and being bilingual in French is considered an asset
• Effective problem-solving ability
• 3-5 years of experience with customer service
• Evidence-based decision-making skills
• Basic computer literacy
• Analytical skills
• Clear and effective verbal and written communication
• Post-secondary education
• Knowledge of customers, products, industry, and vendors
• Ability to manage multiple competing priorities, and deal with stress effectively

Benefits of being a part of the CB Team:

• Competitive Compensation
• RRSP Matching
• Paid time off on your birthday
• Personal Development Subsidy
• Employee Recognition Program
• Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
• Opportunity to work alongside experienced industry professionals
• Opportunities for growth and development

Artificial Intelligence Disclosure

Canadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.

Our careers allow you to utilize your skills, experience and knowledge, at the same time offering you a position that you will find both challenging and rewarding as you begin to feel the real potential of your career goals.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.

Only those candidates selected for further consideration will be contacted. Thank you for your understanding.