Customer Rep-Station-1

FedEx; Whitby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading global logistics company is looking for a Seasonal Customer Service Representative in Whitby, Canada. This temporary position requires providing accurate information and assistance to customers, performing administrative tasks, and promoting sales. The ideal candidate will have excellent communication skills and experience in a pressured environment. Duration is approximately 12 weeks, with specific hours from Thursday to Monday.

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must be able to operate in a PC Windows environment.
• Demonstrated ability to meet minimum requirements for mandatory testing and training.

Responsibilities

• Serve as a customer interface, providing accurate information and assistance.
• Perform administrative duties necessary for efficient operations.
• Promote ongoing sales and generate potential incremental revenue where possible.
• Complete and achieve minimum thresholds on all mandatory testing and training.

Skills

Excellent interpersonal and verbal communication skills

Good analytical and problem-solving skills

Good negotiation skills

Ability to lift 70 lbs

Demonstrated ability to handle stress

Education

High school diploma or equivalent; college diploma preferred

Job description

Overview

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Responsibilities

• Serve as a customer interface, providing accurate information and assistance.
• Perform administrative duties necessary for efficient operations.
• Promote ongoing sales and generate potential incremental revenue where possible.
• Complete and achieve minimum thresholds on all mandatory testing and training.
• Operate in a PC Windows environment.
• Handle stress effectively in a highly pressured, monitored and changing work environment.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must be able to operate in a PC Windows environment.
• Demonstrated ability to handle stress and work in a changing environment.
• Demonstrated ability to meet minimum requirements for mandatory testing and training.

Additional Details

• Seasonal CSR Position – Thursday – Monday (Tuesday & Wednesday OFF). Time: 4:30 PM – 9:29 PM. Approximately 5-hour shift.
• This is a temporary position for up to 12 weeks based on business and operational needs. Will be unposted on Sept 30.
• Note: Quebec candidates should be bilingual (French and English).

Énoncé sur l’équité en emploi / Equal Employment Opportunity Statement

FedEx values diversity and inclusion in our workplace. We welcome talents from all backgrounds. We invite particularly women, people with disabilities, Indigenous peoples, members of cultural communities, and 2ELGBTQ+ to apply. Our HR team will adapt the recruitment process to your specific needs.