Customer Service Advisor

Placements24; Kimberley; Hybrid; CAD 15,000 - 24,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Career development

Paid time off

Job summary

Placements24 is seeking a Customer Service Advisor for a fully remote position. You will serve customers in and around Kimberley, handling inquiries, orders, and concerns with empathy and efficiency.

Join a supportive remote team and contribute to maintaining our brand reputation while delivering excellent service across channels from your home office.

Qualifications

• Minimum 1–2 years in customer service or call center.
• Excellent verbal and written communication in English.
• Ability to work remotely with minimal supervision.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information on products, services, pricing, and order status.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints with professionalism and empathy.
• Maintain customer records by updating account information in the CRM system.
• Guide customers through troubleshooting basic product or service issues.
• Identify customer needs and suggest appropriate products or services.
• Adhere to company policies to ensure consistent service delivery.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to maintaining high customer satisfaction ratings.

Skills

Customer service

Verbal & written communication

CRM experience

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a national distributor of consumer goods, is seeking an empathetic and efficient Customer Service Advisor for a fully remote position, serving customers in and around Kimberley, Northern Cape . This role is vital for ensuring customer satisfaction and providing support for inquiries, orders, and concerns. You will be the primary point of contact, delivering excellent service through various communication channels. The ideal candidate possesses strong interpersonal skills, a patient demeanor, and a commitment to finding solutions. This is an excellent opportunity to build a career in customer service with a company that values its employees and offers remote work flexibility. You will work independently from home, collaborating with a supportive team to achieve collective goals. We are looking for reliable, proactive individuals who are eager to learn about our extensive product lines. Your dedication will be key to fostering positive customer relationships and maintaining our brand reputation. Join our client and become a trusted voice for our customers.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide information on products, services, pricing, and order status.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues with professionalism and empathy.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Guide customers through troubleshooting basic product or service issues.
• Identify customer needs and suggest appropriate products or services.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to maintaining high customer satisfaction ratings.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Proficiency in using computers, CRM software, and standard office applications.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
• High school diploma or equivalent.
• A self-starter with the ability to work independently and manage time effectively from a remote location.
• Patient and understanding approach towards customer issues.
• A keen interest in learning about consumer goods and company offerings.
• Team player with a positive and helpful attitude.

Benefits

• Our client offers a competitive starting salary with potential for performance-based increases.
• Enjoy the convenience and flexibility of a fully remote work setup.
• We provide comprehensive health benefits.
• Opportunities for skill development and career progression are available.
• Generous paid time off, including vacation and sick leave, is provided.
• You will join a supportive and collaborative remote team environment.
• Our client is committed to fostering a positive work-life balance.
• Access to modern remote work tools and technology.
• Contribute to a company that values customer loyalty and employee contributions.
• Be part of a team that makes a difference in everyday consumer experiences.