Customer Relations Officer - Automotive Sector

Placements24; Kimberley; Hybride; CAD 15 000 - 25 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Employee discounts on vehicles and/or

Career development opportunities

Résumé du poste

Our client, Placements24, is seeking a professional Customer Relations Officer to enhance customer satisfaction and loyalty at our Kimberley dealership. You will manage inquiries, resolve post-sale issues, and advocate for customers across Sales, Service, and Finance in a hybrid work setting.

The role emphasizes strong communication, CRM proficiency, and a proactive approach to improving overall customer experience and online reputation within the automotive sector.

Qualifications

• Proven experience in customer service or customer relations.
• Automotive industry experience is highly advantageous.
• Excellent communication, negotiation and conflict resolution skills.
• Strong empathy and a genuine desire to help customers.

Responsabilités

• Manage and respond to customer inquiries, feedback and complaints promptly.
• Investigate issues with relevant departments (Sales, Service, Finance) to resolve them.
• Maintain accurate records of interactions and resolutions in the CRM system.
• Develop strategies to improve customer satisfaction and retention.
• Follow up with customers to ensure issue resolution to satisfaction.
• Analyze feedback data to identify trends and improvement opportunities.

Connaissances

Customer service

Customer relations

CRM software

Communication

Negotiation

Conflict resolution

Empathy

Outils

Office applications

Description du poste

About the Role

Our client, a leading automotive dealership group, is seeking a professional and dedicated Customer Relations Officer to enhance customer satisfaction and loyalty in Kimberley, Northern Cape . This role is pivotal in managing customer feedback, resolving post-sale issues, and ensuring a consistently positive experience across all customer touchpoints. You will act as a liaison between customers and various dealership departments, advocating for customer needs while upholding company standards. Working in a hybrid capacity, you will have the flexibility to balance on-site responsibilities with remote administrative tasks, contributing to the dealership's reputation for excellent service. This is an exciting opportunity within the dynamic automotive industry in Kimberley .

Key Responsibilities

• Manage and respond to customer inquiries, feedback, and complaints in a timely and professional manner.
• Investigate customer issues thoroughly and work collaboratively with relevant departments (Sales, Service, Finance) to find effective resolutions.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Develop and implement strategies to improve overall customer satisfaction and retention.
• Conduct follow-up communications with customers to ensure their issues have been resolved to their satisfaction.
• Analyze customer feedback data to identify trends and areas for improvement in dealership operations.
• Assist in managing the dealership's online reputation, responding to reviews and social media comments.
• Ensure adherence to company policies and customer service standards.
• Build strong relationships with customers to foster loyalty and positive word-of-mouth.

Requirements

• Proven experience in customer service, customer relations, or a similar client-facing role.
• Experience within the automotive industry is highly advantageous.
• Excellent communication, negotiation, and conflict resolution skills.
• Strong empathy and a genuine desire to help customers.
• Proficiency in CRM software and standard office applications.
• Ability to work effectively both independently and as part of a team in a hybrid setting in Kimberley, Northern Cape .
• Detail-oriented with strong organizational and problem-solving skills.
• Discretion and ability to handle sensitive customer information.
• A valid driver's license is preferred.

Benefits

Our client offers a competitive salary package, potential for performance bonuses, and employee discounts on vehicles and services. You will benefit from ongoing training and professional development opportunities. The hybrid work model offers a degree of flexibility. This role is based at our dealership in Kimberley, Northern Cape , providing a professional and engaging work environment. We foster a team-oriented culture and offer opportunities for career growth within our expanding group. Join a company dedicated to providing exceptional automotive experiences.