Customer Service Representative - Retail Support

Placements24; Kimberley; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Career growth opportunities

Competitive hourly wage

Job summary

Placements24 is seeking a friendly Customer Service Representative to join our Kimberley store team in Canada. You will be the primary contact for customers, providing product information, assisting with orders, and resolving issues with professionalism.

Ideal candidates have 1–2 years in customer service, strong communication skills, and a patient, solutions-oriented approach. Training and development opportunities are available to grow within retail service roles.

Qualifications

• High school diploma or equivalent; further education or customer service certification is a plus.
• 1-2 years in a customer service or retail role.
• Excellent verbal and written communication skills.
• Patience and a positive attitude when interacting with customers.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, promotions, and store policies.
• Assist customers with placing orders, processing returns, and resolving issues effectively.
• Handle customer complaints with empathy and efficiency, escalating complex issues to management when necessary.
• Maintain detailed and accurate customer records and interaction logs.
• Collaborate with store staff and other departments to ensure seamless customer experiences.
• Identify opportunities to enhance customer satisfaction and provide feedback to improve processes.
• Process payments and manage point-of-sale (POS) transactions accurately.
• Contribute to a positive and welcoming atmosphere in the Kimberley store.
• Adhere to all company guidelines and customer service standards.

Skills

Customer service

Communication

POS transactions

Multitasking

Problem-solving

Education

High school diploma

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client, a national chain of specialty retail stores, is seeking a friendly and efficient Customer Service Representative to join their team supporting the Kimberley branch. This role is vital for ensuring customer satisfaction and resolving inquiries related to products, orders, and store services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong commitment to providing outstanding support. You will be the first point of contact for many customers, playing a crucial role in maintaining the company's reputation for excellent service. This is a great entry-level opportunity for individuals looking to build a career in customer support within the retail sector in Kimberley, Northern Cape.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, promotions, and store policies.
• Assist customers with placing orders, processing returns, and resolving issues effectively.
• Handle customer complaints with empathy and efficiency, escalating complex issues to management when necessary.
• Maintain detailed and accurate customer records and interaction logs.
• Collaborate with store staff and other departments to ensure seamless customer experiences.
• Identify opportunities to enhance customer satisfaction and provide feedback to improve processes.
• Process payments and manage point-of-sale (POS) transactions accurately.
• Contribute to a positive and welcoming atmosphere in the Kimberley store.
• Adhere to all company guidelines and customer service standards.

Requirements

• High school diploma or equivalent; further education or customer service certification is a plus.
• Minimum of 1-2 years of experience in a customer service or retail role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and a positive attitude when interacting with customers.
• Proficiency in basic computer applications and ability to learn new systems.
• Experience with POS systems is advantageous.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to work flexible hours, including Saturdays in Kimberley.
• Reside in or be able to commute reliably to Kimberley, Northern Cape.

Benefits

• Our client offers a competitive hourly wage, opportunities for training and development, and potential for career growth within the customer service or retail management fields. You will gain valuable experience in customer relations and problem-solving. Join our client in Kimberley and become a key player in ensuring customer loyalty and satisfaction.