Customer Support Specialist

Placements24; Kimberley; On-site; CAD 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Professional development

Job summary

WhatJobs Direct in Kimberley, Northern Cape, is seeking a Customer Support Specialist who puts customers first. You will respond to inquiries, provide accurate product information, and guide customers through processes to ensure a seamless service experience.

Ideal candidates have strong communication skills, active listening, and the ability to stay calm under pressure. This on-site role offers a supportive team environment and opportunities for professional growth in a customer-focused company.

Qualifications

• Experience in customer service is highly desirable.
• Excellent verbal and written communication.
• Proficient with common office software.
• Ability to stay calm and professional in challenging situations.
• On-site work in Kimberley, Northern Cape.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently.
• Guide customers through processes and solutions.
• Escalate complex issues to the appropriate team members or departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Process orders, applications, and forms promptly.
• Identify customer needs and provide appropriate solutions or recommendations.
• Contribute to achieving team goals and ensuring high customer satisfaction ratings.
• Participate in ongoing training to stay updated on product knowledge and service standards.

Skills

Communication skills

Active listening

Problem solving

Computer literacy

Team player

Customer service

Education

High school diploma

Job description

About the Role WhatJobs Direct is looking for a motivated and customer-centric Customer Support Specialist to join our team in Kimberley, Northern Cape. This role is ideal for individuals passionate about providing excellent service and building positive customer relationships. As a Customer Support Specialist, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a seamless experience. This is a fantastic opportunity to grow your career in customer service within a supportive and collaborative environment located in Kimberley, Northern Cape. Our client is committed to delivering exceptional support, and we are seeking dedicated individuals to uphold this standard.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Guide customers through processes and solutions.
• Escalate complex issues to the appropriate team members or departments when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Process orders, applications, and forms promptly.
• Identify customer needs and provide appropriate solutions or recommendations.
• Contribute to achieving team goals and ensuring high customer satisfaction ratings.
• Participate in ongoing training to stay updated on product knowledge and service standards.

Requirements

• Previous experience in customer service or a related role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common office software.
• Ability to remain calm and professional in challenging situations.
• A customer-focused attitude with a genuine desire to help.
• Must be able to work on-site in Kimberley, Northern Cape.
• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team.

Benefits

• Our client offers a competitive salary, comprehensive health benefits, and paid time off.
• As part of our team in Kimberley, Northern Cape, you will benefit from a supportive work environment and opportunities for professional development.
• Join a company that values its employees and is dedicated to providing outstanding customer service.