Client Support Specialist - Technical Assistance

Placements24; Kimberley; Hybrid; CAD 15,000 - 27,000; Full time

Benefits offered by this job

Medical aid

Retirement planning

Hybrid work model

Job summary

WhatJobs Direct seeks a proactive Client Support Specialist to provide technical assistance and diagnose issues for our Kimberley-area clients. The role blends remote work with in-office collaboration and requires strong problem-solving abilities and exceptional communication.

Responsibilities include handling inquiries via phone, email, and chat, using CRM and ticketing systems, onboarding clients, and contributing to a knowledge base. Hybrid schedule with potential growth within a growing team.

Qualifications

• Previous experience in a client support or technical helpdesk role is required.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work effectively both independently and as part of a hybrid team.
• Knowledge of relevant software applications and operating systems.
• Customer-centric approach with focus on delivering exceptional service.
• High school diploma or equivalent; technical certifications are a plus.
• Must be able to commute to the Kimberley, Northern Cape office for scheduled hybrid workdays.

Responsibilities

• Provide technical support and troubleshooting for client-facing products and services.
• Respond to client inquiries via phone, email, and chat in a professional and efficient manner.
• Diagnose and resolve technical problems, escalating complex issues when necessary.
• Document client interactions, issues, and resolutions in the CRM system.
• Assist clients with onboarding, setup, and ongoing usage of our solutions.
• Proactively identify potential client issues and provide preventative solutions.
• Contribute to the knowledge base with solutions and best practices.
• Maintain up-to-date knowledge of company products and services.
• Collaborate with internal teams to ensure seamless client experiences.

Skills

Client support

Technical helpdesk

CRM software

Ticketing systems

Communication skills

Hybrid work

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

About the Role

WhatJobs Direct is looking for a proactive and skilled Client Support Specialist to join our client's dynamic team in Kimberley, Northern Cape . This role is crucial for providing comprehensive technical assistance and ensuring our clients receive the highest level of support. You will be responsible for diagnosing issues, guiding users through solutions, and maintaining strong client relationships. This position operates under a hybrid model, offering a blend of remote work flexibility and in-office collaboration within the Kimberley area. We seek individuals passionate about technology and customer success, eager to contribute to a growing organization.

Key Responsibilities

• Provide technical support and troubleshooting for client-facing products and services.
• Respond to client inquiries via phone, email, and chat in a professional and efficient manner.
• Diagnose and resolve technical problems, escalating complex issues when necessary.
• Document client interactions, issues, and resolutions in the CRM system.
• Assist clients with onboarding, setup, and ongoing usage of our solutions.
• Proactively identify potential client issues and provide preventative solutions.
• Contribute to the knowledge base with solutions and best practices.
• Maintain up-to-date knowledge of company products and services.
• Collaborate with internal teams to ensure seamless client experiences.

Requirements

• Previous experience in a client support or technical helpdesk role is required.
• Strong technical aptitude and excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and ticketing systems.
• Ability to work effectively both independent& as part of a hybrid team.
• Familiarity with relevant software applications and operating systems.
• A customer-centric approach with a focus on delivering exceptional service.
• High school diploma or equivalent; technical certifications are a plus.
• Must be able to commute to the Kimberley, Northern Cape office for scheduled hybrid workdays.

Benefits

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package including medical aid and retirement planning. This hybrid role provides a good work-life balance, allowing you to enjoy the unique environment of Kimberley . Opportunities for professional development and career growth are available within the company. Join a supportive and innovative team that values collaboration and client success. Our client is committed to fostering a positive work environment where employees can thrive and build successful careers.