Sales Support Specialist 4205

ManpowerGroup, Inc.; Markham; On-site; CAD 27,000 - 38,000; Full time

Job summary

ManpowerGroup, Inc. in Markham, ON is seeking a Sales Support Specialist to help drive sales growth and manage customer accounts. The role involves order processing, account setup, and coordinating invoicing while following company policies.

The ideal candidate has a bachelor’s degree or diploma, 3+ years in customer service or sales, strong communication, and proficiency in MS Office and SAP. Experience in a manufacturing setting is a plus.

Qualifications

• Bachelor’s degree or diploma from an accredited university or college.
• At least 3 years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS Office.
• Knowledge of SAP.
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

Responsibilities

• Support sales growth for an assigned geographic area to achieve financial targets across multiple P&L responsibilities.
• Manage customer accounts by following up for administrative needs and providing troubleshooting assistance for orders, account status, and other issues via phone or email.
• Perform operational activities including creation of accounts, setup of items, and management of E-commerce platform orders while following business processes and policies to ensure compliance.
• Provide ITO (presales support) including customer inquiries and quote preparation, and support OTR (order entry and order management) through pre-order booking, order entry, shipment support, and invoicing coordination.
• Act as a key contact for finance-related customer and sales issues, including billing disputes, credit memos, collections, payments, and credit card transactions; identify and execute continuous improvement opportunities that improve customer satisfaction, productivity, and cost control.

Skills

Customer service experience

Sales support

Education

Bachelor’s degree or diploma

Tools

MS Office

SAP

Job description

Our client, a manufacturing and customer-focused organization, is seeking a Sales Support Specialis to join their team.

Job Title: Sales Support Specialist

Location: Markham, ON

Pay Range: $23.41/hr

What's the Job?

• Support sales growth for an assigned geographic area to achieve financial targets across multiple P&L responsibilities.
• Manage customer accounts by following up for administrative needs and providing troubleshooting assistance for orders, account status, and other issues via phone or email.
• Perform operational activities including creation of accounts, setup of items, and management of E-commerce platform orders while following business processes and policies to ensure compliance.
• Provide ITO (presales support) including customer inquiries and quote preparation, and support OTR (order entry and order management) through pre-order booking, order entry, shipment support, and invoicing coordination.
• Act as a key contact for finance-related customer and sales issues, including billing disputes, credit memos, collections, payments, and credit card transactions; identify and execute continuous improvement opportunities that improve customer satisfaction, productivity, and cost control.

What's Needed?

• Bachelor’s degree or diploma from an accredited university or college.
• At least 3 years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS Office.
• Knowledge of SAP.
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)

What's in it for me?

• Work on meaningful customer-facing support that directly impacts order accuracy, responsiveness, and satisfaction.
• Build confidence by owning key steps across presales support, order management, and finance issue resolution.
• Contribute to continuous improvement initiatives that strengthen productivity and cost control.
• Operate in a KPI-oriented environment where your organization and follow-through are recognized.
• Develop deeper expertise in SAP-enabled processes, E-commerce order workflows, and cross-functional coordination.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.