Customer-Focused Auto Service Advisor | $65k-$85k

Formulafordlincoln; Hamilton; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Health coverage

Travel, Life Insurance & AD&D

EAP program

Employee discounts on vehicles/parts

On-site parking

Career advancement within 12 dealers

Community involvement via Leggat Care

Job summary

Leggat Auto Group in Hamilton, Ontario seeks a Service Advisor to bridge customers and our service team, ensuring clear communication and a professional service experience. You will welcome customers, assess vehicle concerns, explain services, and coordinate appointments with the dealership system.

We offer a comprehensive benefits package, on-site parking, and career advancement across Leggat's 12 dealerships.

Qualifications

• Previous automotive dealership experience, preferably in a Service Advisor role.
• Excellent listening and communication skills.
• A strong commitment to customer service.
• Computer proficiency and the ability to learn dealership systems quickly.
• Experience with PBS or similar automotive dealership software is an asset.
• A strong work ethic and a collaborative, team-first attitude.
• The ability to stay organized and composed in a busy environment.
• Flexibility to work retail business hours, including Saturdays.
• A valid driver’s licence.
• A professional, positive and customer-focused attitude.

Responsibilities

• Welcome customers promptly and professionally.
• Listen to customers and determine the nature of their vehicle concerns.
• Explain recommended services, estimated repair times and next steps.
• Schedule service appointments using the dealership booking system.
• Address and resolve minor customer concerns.
• Monitor repair orders throughout the day and keep customers informed of progress.
• Contact customers by phone or text regarding changes to estimates or promised completion times.
• Respond promptly to service inquiries and appointment requests.
• Review completed work with customers and answer their questions.
• Explain warranty information and applicable policies.
• Stay current on technical and performance information for the vehicles we service.
• Support the Service Manager and service team as required.
• Follow all company policies, procedures and safety standards.

Skills

Excellent listening

Communication skills

Customer service mindset

Computer proficiency

PBS dealership software

Tools

PBS or similar dealership software

Job description

Leggat Auto Group in Hamilton, Ontario seeks a Service Advisor to bridge customers and our service team, ensuring clear communication and a professional service experience. You will welcome customers, assess vehicle concerns, explain services, and coordinate appointments with the dealership system.

We offer a comprehensive benefits package, on-site parking, and career advancement across Leggat's 12 dealerships.